their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment…
Customer Support
Customer Success Manager jobs
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
36,264
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
9
Fresh in this list
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01
What customer success managers earn in the US
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $34–$46 | $70k–$95k |
| Senior | $43–$60 | $90k–$125k |
National ranges. City pages adjust for the local market.
02
Open roles across the US
12 shown of 36,264 · sorted by freshness
Lead Salesforce transformation and drive revenue for top life sciences clients.At EPAM, we solve complex business challenges through advanced technology and trusted client partnerships. As a Salesforce Client Partner for…
$90k - $119k
their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our... ...differences that make us who we are and the work we do possible. Customer Success Associate Man…
$115k - $165k
DNV is seeking a Customer Success Manager. This role would be serving Energy System North America’s Digital Solutions team. This role is based at our DNV office in Houston, TX, Austin, TX, Irvine, CA, Oakland, CA, Medfor…
$180k - $200k
help shape a smarter, greener future for global freight.Head of Customer Success Parallel Systems is building autonomous, battery-electric... ...expansion. This is a senior, high-ownership role for someone who can manage…
$233k - $274k
to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and... ...roleAs a Director of Checkr’s Strategic Customer Success team, you will lead a team of 5 experienced Customer Suc…
Shape how customers realize value from AML/KYC solutions by building scalable success strategies and developing high-performing teams. In this role, you will elevate customer... ..., or technology environmentsExperience…
$171.2k - $273k
SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...of Salesforce.Salesforce is seeking a Customer Success Manager, Di…
$88.5k - $138k
close high potential SMBadvertisers on Paramount Ads Manager. You will lay the foundation of a new team whois responsible... ...an expert on Paramount Ads Manager to ensureeach customer’ s first campaign is set up for su…
excel spreadsheets and homegrown project management solutions to support their clients.... ...deliver reports to help their small business customers make smarter strategic decisions.... ...a timely manner Identify barrie…
to make that vision real. The Role We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role — you'll be the person w…
Client Success Director (MarComm for Educational Clients) Reports to: Chief Executive Officer Do you love the mission of academic... ...communications when reputation is on the line. Project management. Manage the projec…
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
08
Customer Success Manager jobs by city
RemoteNew York, NYSan Francisco, CASan Jose, CALos Angeles, CASan Diego, CASacramento, CAFresno, CASeattle, WAPortland, ORDenver, COSalt Lake City, UTLas Vegas, NVPhoenix, AZTucson, AZAlbuquerque, NMBoston, MAPhiladelphia, PAPittsburgh, PAWashington, DCBaltimore, MDRichmond, VAChicago, ILColumbus, OHCleveland, OHCincinnati, OHDetroit, MIIndianapolis, INMilwaukee, WIMinneapolis, MNKansas City, MOSt. Louis, MOOmaha, NEHouston, TXDallas, TXFort Worth, TXAustin, TXSan Antonio, TXOklahoma City, OKAtlanta, GAMiami, FLTampa, FLOrlando, FLJacksonville, FLCharlotte, NCRaleigh, NCNashville, TNMemphis, TNLouisville, KYNew Orleans, LA
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