DUTIES & RESPONSIBILITIES: DOCUMENTATION Process documents necessary to maintain the Client Insurance Program, utilizing agency management system. These duties include but are not limited to: Act as the primary contact w…
Customer Support · Houston, TX
Customer Success Manager jobs in Houston, TX
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,925
Open roles today
$26–$59/hr
Typical pay range
$81k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 1,925 · sorted by freshness
time. SAP is not offering current or future visa sponsorship for this role at this time. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey wit…
$16 - $18 per hour
Job Description Job Description Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 –... ...Or a related field Experience Previous experience in customer service, client relations, c…
$20 - $24 per hour
doors. RAM has been manufacturing high end custom windows since 1978. Today, RAM continues... ...processing of service work orders Manage inbound customer service calls from customers... ...to verbally communicate a patt…
commercial windows and doors. RAM has been manufacturing high end custom windows since 1978. Today, RAM continues to be a premier... ...QUALIFICATIONS Strong organizational, communication, and time- management skills req…
supporting a thriving society, while generating value for our customers, investors, and society. Come Join an Inclusive Team We... ...experience in a fast-paced trading environment with incident management, root cause an…
$155.25k - $359.38k
driving new business opportunities and expansion initiatives Manage a $5M+ portfolio, with accountability for revenue growth,... ...within the professional services industry ~15+ years of proven success in account or cli…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
engagement activities from identification and opportunity creation to multi-solution business capture Keep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking and manag…
$100 per hour
Role Description: The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a deep…
$125k - $175k
opportunities. The ideal candidate must have proven success in selling services and solutions in highly... ...on financial models and project pricing. Manage and maintain a sales opportunity pipeline, register all custom…
our team and adding a new Service Delivery Manager Company Culture At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment... ...distribution and ensure timely resolution to…
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What customer success managers earn in Houston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$93k |
| Senior | $42–$59 | $88k–$122k |
Adjusted for the Houston market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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