A leading healthcare solutions provider is seeking an experienced Account Manager for Specialty Pharmacy to promote infusion therapies and build provider relationships. The ideal candidate should have over 5 years in hea…
Customer Support · San Antonio, TX
Customer Success Manager jobs in San Antonio, TX
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
696
Open roles today
$25–$56/hr
Typical pay range
$77k
Median, full-time
1
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Open customer success manager roles
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development. Project Lead As a Project Leader at ICON, you will be responsible for guiding and managing medical communications and publication projects to ensure the successful delivery. What You Will Do: You will manage…
evaluate candidates more effectively and bring greater consistency and confidence to the hiring process. The Associate Customer Success Manager (CSM) supports a portfolio of customers in our volume segement through scala…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
with the healthcare staffing industry. This role ensures the successful rollout of client-facing and internal initiatives, while continuously... .... The ideal candidate brings a blend of strong project management skills…
Oversee and maintain the organization’s website, coordinating updates through WordPress or comparable CMS platforms. · Create and manage content for digital channels including websites, email marketing, and social media.…
$75k - $85k
of affordable, cloud-based revenue cycle management solutions –from eligibility verification... ...and taking accountability for the success of our projects. Empowerment : We believe... ...Manager ensures service levels…
JOB TITLE: Private Client Account Manager JOB TYPE: FLSA Non-Exempt ESSENTIAL DUTIES & RESPONSIBILITIES: Documentation Update Agency Systems (Sagitta, ImageRight) and conduct data entry with new or revised client informa…
Senior Project Lead Department: Facilities Operations Management Location: San Antonio, TX, US NIKA is hiring for multiple Senior... ...management, engineering, and project management services provide our customers with…
intermediary between the client, the support staff, and the expert and includes planning, scheduling, directing, and executing case management activities for maximum performance of all projects. The Associate Case Coordi…
Job Description Job Description The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyond tradition…
create relationships with their most loyal customers and brand advocates. We built the... ...loyal customers. The Strategic Account Manager plays a crucial role in nurturing and enhancing... ...contracts and driving over…
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What customer success managers earn in San Antonio
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$42 | $65k–$88k |
| Senior | $40–$56 | $84k–$116k |
Adjusted for the San Antonio market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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