a hands-on team member with experience in capex program cost management. The Project Control – Cost Lead will define and maintain the... ...cost management system is a plus. Demonstrated experience in successfully leadin…
Customer Support · Fort Worth, TX
Customer Success Manager jobs in Fort Worth, TX
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
645
Open roles today
$25–$58/hr
Typical pay range
$80k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 645 · sorted by freshness
$75.3k - $117.6k
facilities focused programs. You will support project teams by defining, standardizing, and implementing BIM/CIM and information management workflows that improve design quality, coordination, and downstream data usabili…
Job Description Job Description PPG Health-SNG Dialysis Job Summary Title: Senior Account Manager Classification: Exempt Department: Accounting Company Overview PPG Health is a rapidly growing integrated healthcare organ…
$70k - $75k
improving the communities where our employees, customers, and audiences live and work. We have a... ...The Local Digital Account Manager will work with the Digital and Linear Sales... ...well as coordinate the execution…
$25 per hour
Job Description Job Description Customer Success ManagerOwn the Customer. Drive the Business. At Vogt RV World, we believe the sale is only the beginning. Our Customer Success Manager is one of the most important positio…
$90k - $100k
You'll Lead You will provide leadership and strategic management for: Sales Customer Service Representatives Digital Marketing You'll... ...initiatives introduced by Executive Leadership. What Success Looks Like Success…
, operational discipline, and compassionate service. Learn more about us at . Job Overview The Contents Restoration Project Manager / Lead / Supervisor is a leadership role responsible for overseeing contents restoration…
$15.5 - $29.2 per hour
nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes... ...these areas. You are responsible for daily operations including managing capac…
expanding our catering business, fostering local partnerships, managing our digital presence, and creating memorable guest experiences... ...\in\ the business of serving food and guests. ~ Demonstrated success in driving…
We are currently hiring multiple Remote Customer Support Coordinators to join our growing team. This position is fully remote and designed for individuals who enjoy assisting others and working in a flexible environment.…
Simulation Environment (JSE) technical management, owning the FSI Defense reference architecture... ...oral presentations, and shaping customer solutions. In this capacity, the role drives... ...offer of employment is co…
to help grow our network. The Role: As a Relationship Manager , you’ll be the face of our brand, building strong relationships... ...to craft local campaigns. Track & Report: Measure referral success, track ROI, and repo…
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What customer success managers earn in Fort Worth
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$34 | $53k–$70k |
| Mid level | $33–$44 | $68k–$92k |
| Senior | $42–$58 | $87k–$121k |
Adjusted for the Fort Worth market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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