water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
Customer Support · Fort Worth, TX
Customer Success Manager jobs in Fort Worth, TX
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
322
Open roles today
$25–$58/hr
Typical pay range
$80k
Median, full-time
12
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer success manager roles
12 shown of 322 · sorted by freshness
quality experience and service? If so, the FIA Commercial Account Manager could be for you.At Frost, it’s about more than a job. It’s... ...communicationsAssist in presenting FIA products to new and existing customers by…
Marketing (Performance & Growth) leads the capabilities that power customer engagement, marketing performance, operational excellence, and... ...non-essential job functions) that are not referenced. Management will modif…
world?Watch Our Story:' Water Business Group is expanding, and we’re seeking accomplished Senior Project Managers to help drive our program’s continued success. This is a compelling opportunity to step into a high-impact…
complex challenges facing our clients and communities. Customer Relations & Comment Management Program Manager Job Description:HDR is seeking a Customer... ..., permitting, construction, and operations. The successful ca…
directing, and monitoring all aspects of multi-discipline airport projects with high degrees of technical complexity and involving managing project staff.Will act as a seller/doer for current and future airport related p…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
PDL, you will report to the North Texas Water Business Group Manager (BGM) and work alongside the BGM to provide project review, oversight... ...strategic initiatives for business development into successful project deli…
presentation in a crowded convention center. You are as dedicated to the success of your co-workers and your clients as you are your own. Things... ...strong staffing and financial goals.Serve as principal project manage…
opportunity to build and lead your own team of Power Delivery (Substation, Transmission and Distribution) design professionals while managing complex Power Delivery projects in Texas and beyond. You will likely have prio…
community, but around the world.HDR is looking for a project manager whose experience focuses on client development and delivery of... ...projects. The ideal candidate should have a proven background in successfully deli…
your mark on our energy future.As a Power Generation Project Manager, you will be joining a highly capable, multi-discipline team that... ...the work, and leads multi-discipline project teams to successful completion of…
02
What customer success managers earn in Fort Worth
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$34 | $53k–$70k |
| Mid level | $33–$44 | $68k–$92k |
| Senior | $42–$58 | $87k–$121k |
Adjusted for the Fort Worth market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
06
Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
Ten quiet minutes a day
Applying for customer success manager jobs in Fort Worth?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.