Executive interacts with current & prospective customers to retain & grow volume with emphasis... ...in this job description restricts management' s right to assign or reassign duties... ...sales strategies, and follow t…
Customer Support · Memphis, TN
Customer Success Manager jobs in Memphis, TN
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
526
Open roles today
$23–$53/hr
Typical pay range
$73k
Median, full-time
2
Fresh in this list
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01
Open customer success manager roles
12 shown of 526 · sorted by freshness
Job Summary: Tri-State Valve is seeking a dynamic and customer- focused Account Manager/ Outside Sales Representative to join our team. This role... ...products, and promoting our solutions to meet their needs. The succe…
sales organizations to help them build success for their clients at a more efficient cost... ...nice-to-haves include experience managing complex, multi-platform campaigns , analytics... ...skills to validate understandi…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
an elite salesperson who has experienced success in a challenging complex industrial or... ...is seeking to add a Strategic Accounts Manager to develop accounts in the Nuclear market... ...nuclear plant experience. Devel…
$140k - $155k
mankind and potentially save the economy billions - not bad right? What will you do in the role? We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them…
$23.11 - $24.3 per hour
re looking for enthusiastic, friendly, and motivated individuals who enjoy helping others and creating positive customer experiences. No previous management experience is required. If you're a great communicator, enjoy s…
$109.9k - $125.4k
Overview Dealer Success Manager - Memphis, TN Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer- Centric Partner to our auto dealers, anchoring your efforts firm…
EVERSANA. Job Description THE POSITION: The Client Success Manager (CSM) is the primary business and relationship manager for... ...accounts. Communication: Represents the company with clients, customers, vendors and bus…
Job Description Job Description A successful candidate will manage an assigned territory in the US Central Time Zone and work anywhere within... ...territory along with growing relationships with our key customers and de…
$40k - $60k
As a Commercial Lines Manager with our team, you will play a pivotal role in shaping the future of the agency. You will: Manage a select... ...enhance the client service experience, ensuring outstanding customer satisfac…
$70k - $80k
provide transportation excellence with every customer and carrier interaction. They're a... ...maintain strong relationships with Customers managing the full sales cycle from prospect to... ...Manage accounts and set the…
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What customer success managers earn in Memphis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $23–$30 | $48k–$63k |
| Mid level | $30–$40 | $62k–$84k |
| Senior | $38–$53 | $79k–$110k |
Adjusted for the Memphis market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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