bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
Customer Support · Nashville, TN
Customer Success Manager jobs in Nashville, TN
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
393
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
11
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Open customer success manager roles
12 shown of 393 · sorted by freshness
joining a team working at the frontier of customer experience.As part of the Design and... ...specialists in Product Design, Product Management, Engineering, Experience Design, Immersive... ...Song, together with our cul…
thought leader to join our team and continue the climb. As a member of the Nashville / Nexstar digital sales team, the Strategic Account Manager is responsible for managing digital implementation, campaign analysis, and…
doing...With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll... ...integrated software solutions to be able to successfully promo…
sector with a proven track record of sales success Are motivated to hit or exceed sales... ...skills and weekly 1-to-1 coaching with your manager as well as weekly training as a... ...clients. Prepare for sales presentat…
organizations to reinvent how they operate, enhance customer experiences, and create sustainable... ...closely with Adobe Partner Development Managers, Sales and Industry Leaders, Account... ..., marketing, finance, lega…
provide exceptional service to our people, customers, and our communities. Audit and... ...Computer Science, Accounting, Business Management, Information Systems (or related discipline... ...those that must be met by an…
$142.4k - $213.6k
Key responsibilities Regional Category Manager. It will be achieved through a growth mindset and a strong capacity to design SE supply... ...partnership and common growth ambition are the key pillar of the success? We ar…
Acceleration Team’s (CMAT) Growth Platforms Team is comprised of professional alliance relationship managers, marketers, and architects dedicated to driving successful technology relationships. Within the Portfolio Manag…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
around the world. HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive... .... The ideal candidate should have a proven background in successfully deliveri…
delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer... ...be part of this journey. About the Role As a Customer Success Manager (CSM), you are t…
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What customer success managers earn in Nashville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $34–$46 | $70k–$95k |
| Senior | $43–$60 | $90k–$125k |
National ranges — pay in Nashville typically tracks these.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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