a CSM/Implementation Consultant at Stampli, you will lead customers through successful onboarding, acting as a trusted advisor during one of the... ...addition to leading the implementation itself, Customer Success Manag…
Customer Support · Nashville, TN
Customer Success Manager jobs in Nashville, TN
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
473
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 473 · sorted by freshness
$125k - $165k
leader will align project outcomes with Jacobs’ strategic goals, manage high-level client relationships, and ensure financial and... ...20+ years of progressive experience in engineering. ~ Proven success in managing lar…
$190k - $230k
Serve as the primary local market expert, continuously assessing customer preferences and patient needs, treatment dynamics, access... ...with Sabril® In the future, potential to be responsible for management of, and col…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
About the Role At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the ret…
$1,000 per month
Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that... ...their business needs, and providing exceptional customer service. Schedu…
$62k - $78k
support, and other practical resources that help them stay healthy and engaged in care. This role combines staff supervision, program management, problem-solving, and client support. You’ll supervise a team of four staff…
organization. Job Responsibilities Ideal Candidate Profile The successful candidate is a strategic communicator, relationship builder,... ...in marketing, Communications, Public Relations, Nonprofit Management, Arts Admi…
grant proposals, sponsorship requests, and funding applications. ~ Manage all grant reporting, compliance requirements, and funding... .... ~Collaborate with program staff to collect outcome data and success stories that…
Client Accounting Services (CAS) Senior Manager Who: A seasoned accounting leader with an active CPA and at least six years of... ...managerial experience, preferably in public accounting - Proven success in business dev…
professional with 5–7 years of progressive experience and strong leadership skills. What: Oversee daily accounting operations, manage month-end close, review team work, provide advisory services, and support financial re…
$20 per hour
for the delivery of programs and events hosted by the Tennessee Society of CPAs (TSCPA). This position works closely with the Senior Manager of Talent & Programming and other staff members to ensure smooth preparation an…
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What customer success managers earn in Nashville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $34–$46 | $70k–$95k |
| Senior | $43–$60 | $90k–$125k |
National ranges — pay in Nashville typically tracks these.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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