$80k - $120k
with construction industry knowledge to develop new business, manage the bidding and estimating process, and nurture long-term client... ...and proposal management to win profitable projects and support successful projec…
Customer Support · Indianapolis, IN
Customer Success Manager jobs in Indianapolis, IN
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
838
Open roles today
$25–$56/hr
Typical pay range
$77k
Median, full-time
6
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01
Open customer success manager roles
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provide systems and services that help our customers work smarter, feel safer, and... ...supporting and collaborating with Project Managers to ensure projects run efficiently and effectively... ...communications, helping…
and supply chain experience. Assess and proactively address customer needs to build long-term trust and strengthen client... ...work environment and reports any safety or security concerns to management immediately. Upho…
$117.5k - $234.5k
class, inclusive workforce that puts the customer at the center of everything we do. For... ...About the Role The Bryant Marketing Manager is the brand champion for Bryant. They are... ...objectives, themes, messaging, a…
building strong relationships, and expanding our client base through smart marketing strategies. Responsibilities: Create and manage marketing campaigns (email, social media, outreach) Identify and contact potential clie…
$96k - $192k
class, inclusive workforce that puts the customer at the center of everything we do. For... ...is looking for a high-impact Key Account Manager to join our Life Sciences sales team. This... ...organization that supports…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$15.5 - $29.2 per hour
nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes... ...these areas. You are responsible for daily operations including managing capac…
$18.5 - $29.14 per hour
operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll... ...investigator sites through effective communication, managing phone inte…
$204.25k - $312k
Axtria CustomerIQ™- enable clients to efficiently manage data, leverage data science to deliver... ...opportunity to learn in a structured environment. A customized career progression plan ensures every Axtrian is setup…
Line, which means you'll handle day-to-day customer interactions and design, implement, and... ...practices — reporting to the Director of Client Success. This is a hybrid role based out of our... ..., concise, professio…
$65k - $75k
North America and worldwide. With three of our key focus areas (culture, talent, clients) in mind, we are adding a Marketing Account Manager position to our Account Services team. In this role, you will be the primary po…
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What customer success managers earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$42 | $65k–$88k |
| Senior | $40–$56 | $84k–$116k |
Adjusted for the Indianapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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