Global & Majors Account Manager - HPE Networking (Indianapolis, IN / Louisville, KY)This role has been designated as ‘Remote/Teleworker... ...and inside sales resources. These jobs focus on selling to customers, typicall…
Customer Support · Indianapolis, IN
Customer Success Manager jobs in Indianapolis, IN
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
420
Open roles today
$25–$56/hr
Typical pay range
$77k
Median, full-time
9
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01
Open customer success manager roles
12 shown of 420 · sorted by freshness
$148.75k - $175k
accountability.Job DescriptionEssential Job DutiesOversee schedule management across multiple projects.Act as escalation point for complex... ...agreements.The compensation that will be offered to the successful candidat…
global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices... ..., delivering, and optimizing large-scale warehouse management solutions acro…
Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients... ..., we work with the world’s leading organizations to build and manage the dig…
joining a team working at the frontier of customer experience.As part of the Design and... ...specialists in Product Design, Product Management, Engineering, Experience Design, Immersive... ...Song, together with our cul…
$123.2k - $164.85k
not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn…
$128.4k - $238.4k
Instrument Fulfillment, Demand & Supply Chain Management, and Data Excellence & AI. By aligning... ...will unlock new capabilities, enhance customer and patient experiences, and maximize... ...experience, with a minimum…
Acceleration Team’s (CMAT) Growth Platforms Team is comprised of professional alliance relationship managers, marketers, and architects dedicated to driving successful technology relationships. Within the Portfolio Manag…
FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the... ...PRINCIPAL RESPONSIBILITIES AND DUTIES:Overall management of Technical Services for an area. Area... ...technology, or equivalent…
$104k - $183k
Senior Customer Success Manager 104,000 to 183,000 a year to Full-time Locations: Indiana, USA, Missouri, USA, Texas, USA, South Carolina, USA, Wisconsin, USA. View All 9 Locations time type Full time Be the one building…
JOB SUMMARY AND PURPOSE The Account Manager position is vital to the success of the Benefits Team. The main responsibility of this position is to provide... ...#Suggests improvements to current approaches. 2. Customer Re…
Account Manager F/M To strengthen our teams and development in the US, we are looking for an energetic Account Manager. You are energetic... .... MISSIONS ~Prospect new companies and win new customers. ~Follow existing c…
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What customer success managers earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$42 | $65k–$88k |
| Senior | $40–$56 | $84k–$116k |
Adjusted for the Indianapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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