$60k - $65k
Vaco Technology is currently recruiting for a Tier 2 Help Desk Specialist for a full-time role located on the north side of Indianapolis... ...is a 100% on-site role, Monday–Friday, 9am–6pm. The team supports multiple lo…
Customer Support · Indianapolis, IN
Technical Support Specialist jobs in Indianapolis, IN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
359
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
7
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01
Open technical support specialist roles
12 shown of 359 · sorted by freshness
$95k - $115k
Vaco Technology is seeking a Business Systems Technical Analyst for a direct hire role on the north side of Indianapolis. This individual... ...serve as the Product Owner for key business applications and support the ERP…
$60k - $70k
is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will... ...of contact for attorneys and staff, providing exceptional technical support a…
$79.12k
): Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of... ...candidate will have strong communication, problem solving and technical skills related…
exceptional customer service and strong technical aptitude. If you are a self-starter who... ...each year, we invest in the communities we support to help improve the quality of life for... ...Responsibility: The Help De…
$37.65k
where they live, learn, work, or play. Role Overview: This role is uniquely structured around high-throughput laboratory support, with a primary focus on rapid specimen receiving and time-sensitive test kit production th…
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team... ...Skills Providing customer break fix support for designated equipment Communicating... ...colleagues Requirements Typically…
$33 - $45 per hour
Produce executive-level reporting and recommendations. Support migration and reporting efforts related to Cherwell and ServiceNow... ...technology investments. Present findings to business and technical stakeholders. Req…
Deskside Support Technician - Contract Opportunity Indianapolis, IN You want to work where you know you are a perfect... ..., parts management, software, and PCs. The position provides technical support to customers on o…
government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hi…
junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability... ...communication skills, customer service talents to help non- technical users a…
Analytics team in the role of Intermediate Information Services Support Analyst. This position is a full-time, hybrid role with onsite... ...capabilities, support key business initiatives, and serve as a valued technical…
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What technical support specialists earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Indianapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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