We are seeking a Business Operations Analyst to drive operational efficiency and manage end-to-end data products. If you excel at bridging the gap between business operations, financial tracking, and data governance, thi…
Customer Support · Indianapolis, IN
Technical Support Specialist jobs in Indianapolis, IN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
285
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
8
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01
Open technical support specialist roles
12 shown of 285 · sorted by freshness
We are looking for an experienced Global SOX Auditor/Analyst to support a Contract engagement in Indiana. This role focuses on evaluating internal controls, executing SOX compliance activities, and partnering with stakeh…
We are seeking a skilled Business Analyst to bridge the gap between business stakeholders and technical delivery teams for key data, analytics, and data-governance initiatives. Key Details Location: Indianapolis, IN Work…
$100k - $150k
offering tremendous career growth potential. Job Title: SAP Technical Administrator Location: 100% Remote (U.S.) Position Type:... ...ALM, SAP BTP , and Infrastructure as Code. Experience supporting regulated environment…
7.5 hrs/week The Position Seeking a Governance Analyst to support enterprise Data Governance, Data Stewardship, Metadata Management... ...Coordinate data-sharing and access requests Work with technical and non-technical…
currently seeking qualified Data Analysts & Product Managers to support Guidehouse's Defense & Security Segment. Responsibilities will... ...and stakeholder engagement skills, with the ability to translate technical conc…
$75 - $90 per hour
100% remote capacity. This individual will play a key role in supporting, building, optimizing, and maintaining Epic Radiant workflows... ...workflow review sessionsGather, document, and validate business and technical r…
resolving issues related to SAP applications and configurations.Collaborating with stakeholders to gather requirements and provide technical expertise. EEO: “Mindlance is an Equal Opportunity Employer and does not discri…
$22 per hour
Overview SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders. Responsibilities Provide technical product support and advice to customers Demonstra…
Deskside Support Technician - Contract Opportunity Indianapolis, IN You want to work where you know you are a perfect... ..., parts management, software, and PCs. The position provides technical support to customers on o…
Tech Assistant Facility: Noah's Westside Animal Hospital in Speedway Schedule: Full-Time 40 hours per week. Schedule varies, every other weekend and some holidays required Our ideal applicant will have open availability…
junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability... ...communication skills, customer service talents to help non- technical users a…
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What technical support specialists earn in Indianapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Indianapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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