Job Overview Serve as the single point of contact for IT support by responding to and diagnosing incidents with UC community. Includes... ...0 Essential Functions Provide remote Tier 1 consultative, technical, and how to…
Customer Support · Cincinnati, OH
Technical Support Specialist jobs in Cincinnati, OH
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
257
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$18–$37/hr
Typical pay range
$53k
Median, full-time
4
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01
Open technical support specialist roles
11 shown of 257 · sorted by freshness
$45.06k - $55.89k
supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for... ...what's possible. POSITION SUMMARY: The CS Technical Support Specialist is an integra…
solutions, dashboards, analytics, and automated processes that support critical university functions. As a key member of the team... ...candidate is a skilled analytical problem solver with strong technical expertise, a…
Description Job Description CPN Legal is seeking a detail-oriented Reporting & Data Solutions Analyst to join our growing team supporting law firms with financial and operational reporting services. This role focuses on…
Job Description Job Description Safety Data Analyst supports data-driven safety analysis and improvements by identifying relationships and trends in data; uses techniques to display results of analyses; reviews data for…
$26.52 per hour
performance, identify supply chain risks, diagnose stock gaps, and support inventory recovery. You will deliver data-driven insights to... ..., High School Diploma + 10 years of relevant experience). Technical Skills: Ex…
skillsA willingness to learn and take initiative. Core Skills: Troubleshooting end-user issues (Windows & Mac) Mobile device support (Android, iOS) Familiarity with Microsoft 365 apps Basic understanding of computer secu…
working with cross-functional groups within the organization to support client computing, printing and telecommunications needs.... ...planned response for first-level IT Service Desk tickets Perform technical troublesho…
availability healthcare technology environment. Our engineering and support ecosystem spans Azure cloud infrastructure, microservices on... ...of healthcare integrations — all of which requires dedicated technical suppor…
$40k - $51k
TECHNICAL ASSISTANT - DOCUMENT CONTROL, PROPOSAL & SUPPORT ABOUT US Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by 'The Matrix Way…
$50k - $55k
experienced and technology-savvy group of educators and technology specialists who believe technology should be a positive, non-threatening... ...are the reasons Integrated Schoolhouse exists. The support technician repo…
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What technical support specialists earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Cincinnati market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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