$80k - $85k
billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical... ...Develop and maintain user guides, knowledge base articles, and technical documentation…
Customer Support · Cincinnati, OH
Technical Support Specialist jobs in Cincinnati, OH
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
247
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
7
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01
Open technical support specialist roles
10 shown of 247 · sorted by freshness
IT Services spans a wide range of activities, including software development, data management, Cloud services, IT security, technical support, access governance, infrastructure management, and the procurement and mainten…
$105.4k - $207.8k
Work you'll do As a Senior Consultant, Strategy, Growth & Transformation on the Cyber Strategy team, you will be responsible for... Supporting cyber strategy engagements across multiple service types, including cyber ris…
and systems across the organization as they relate to administrative functions.Communicates with producers and customers, providing support on their various cases.Meets or exceeds service standards with respect to accura…
Interview Process # Internal Technical Screen (30 min) # Client Interview (60-90 min) About the Role Smart Data Systems is seeking an experienced EMIT BA/QA Analyst to support a client's enterprise migration of sites fro…
$105.4k - $124k
best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition t…
their enterprise data. This is a high-impact role requiring deep technical acumen, delivery excellence, and the ability to grow both... ...development, methodology refinement, and point-of-view publications. Support busi…
$73.15k - $174k
Location This is an onsite role based in Cincinnati, OH About the job you're considering The LabVantage LIMS Support Engineer provides technical and functional support, configuration, troubleshooting, and enhancement act…
The Modern Workplace Solutionist/Senior IT Systems Analyst is a senior technical contributor within Modern Workplace Services responsible for translating business requirements into secure, supportable, and scalable IT so…
$40k - $55k
standards and takes pride in their work. We fully train our Field Technicians on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Comput…
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What technical support specialists earn in Cincinnati
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Cincinnati market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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