$47.5k - $55k
networking principles ~ Experience with Microsoft 365 user setup and support ~ Knowledge of Windows Server level one support including... ...our company professionally ~ Eagerness to stay updated with technical innovatio…
Customer Support
Technical Support Specialist jobs
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
41,322
Open roles today
$19–$39/hr
Typical pay range
$58k
Median, full-time
3
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
What technical support specialists earn in the US
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges. City pages adjust for the local market.
02
Open roles across the US
12 shown of 41,322 · sorted by freshness
Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for... ...a Tech Support Specialist to provide timely, effective technical assistance to cus…
Hope you are doing well. We have an open position for a IT Technical Support Specialist . Pl. go through the below description and let me know your interest. If you are interested, kindly share a copy of your resume to *…
and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone... ..., and so can you. Responsibilities The IT Technical Support Analyst se…
$39 - $49 per hour
Title: IT Technical Support Specialist – Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Speci…
The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough t…
$80k - $90k
the ISO 9001 quality standard certification through the Performance Review Institute (PRI). About this position: IT Technical Support Specialist Location – Washington, DC The Essential Duties and Responsibilities are int…
$30 - $36 per hour
IT Technical Support Specialist – Join an Exciting 24/7 Warehouse Start-Up in Moreno Valley! Salary Range - 30.00 to 36.00 dollars an hour Are you passionate about technology, problem-solving, and supporting fast-paced o…
services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The IT Systems Technical Support Specialist I provides technical support to users by researching and answering que…
Job Description Job Description Level III Technical Support Specialist Location: Vandenberg Space Force Base, CA Clearance: Active DoD Secret Clearance Employment Type: Full-Time, On-site Position Overview: Kinaras Solut…
$75k - $176k
Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs... ...the best from us. RSC2 is currently looking for an IT Technical Support Specialist to join…
Job Description Job Description IT Technical Support Specialist *Candidate MUST be local to Milledgeville 31062 area* This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide tr…
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
08
Technical Support Specialist jobs by city
RemoteNew York, NYSan Francisco, CASan Jose, CALos Angeles, CASan Diego, CASacramento, CAFresno, CASeattle, WAPortland, ORDenver, COSalt Lake City, UTLas Vegas, NVPhoenix, AZTucson, AZAlbuquerque, NMBoston, MAPhiladelphia, PAPittsburgh, PAWashington, DCBaltimore, MDRichmond, VAChicago, ILColumbus, OHCleveland, OHCincinnati, OHDetroit, MIIndianapolis, INMilwaukee, WIMinneapolis, MNKansas City, MOSt. Louis, MOOmaha, NEHouston, TXDallas, TXFort Worth, TXAustin, TXSan Antonio, TXOklahoma City, OKAtlanta, GAMiami, FLTampa, FLOrlando, FLJacksonville, FLCharlotte, NCRaleigh, NCNashville, TNMemphis, TNLouisville, KYNew Orleans, LA
Ten quiet minutes a day
Applying for technical support specialist jobs?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.