Description of Position This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and... ...transportation A Typical Day As a Technical Support Specialist with Invizio, a typ…
Customer Support · Miami, FL
Technical Support Specialist jobs in Miami, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
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$21–$43/hr
Typical pay range
$63k
Median, full-time
8
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Open technical support specialist roles
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accordance with Good Clinical Practice (GCP) standards. Ensures subject safety at all times Main Tasks and Responsibilities Serves as support for Clinical Manager to ensure studies are set up for successful and high-qual…
in maintaining and optimizing the item master data that powers critical supply chain operations across the health system. Directly supports smarter procurement decisions, cost efficiency, and ultimately, high-quality pat…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
DescriptionJob SummaryServes as the primary liaison between business stakeholders and technical teams, gathering requirements, analyzing business processes, and recommending technology solutions that support organization…
family in their adjustment to hospital, diagnosis, and/or treatment plan by providing pre/post procedural/surgical teachings, emotional support, developmentally appropriate play activities, distraction and support during…
Highlights:The Plastic and Reconstructive Surgery (PRS) Area Specialist role is a US, regionally based marketing position that partners... ...customers and directs inquiries to Medical Affairs, as appropriate Supports ac…
$18 - $20 per hour
Schedule: Monday - Friday 8AM - 5:00PM (On-Site) Pay: $18-$20 (Depending on experience) SUMMARY Provide first ‑ line technical support for employees across the organization. Troubleshoot, resolve, and document incidents…
Description Job Summary The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community's request for a…
We are seeking a Linux Systems Administrator with experience supporting High-Performance Computing (HPC) environments, AI clusters, and... ...Maintain system documentation, operational procedures, and technical standards…
experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist... ...and reporting. Roles and Responsibilities Provide L1/L2 technical suppor…
Protecnium is an international firm specializing in engineering and technical services ( . We are currently looking for a Technical Operations & Survey Support Specialist to join our team in Miami, Florida. -Starting Dat…
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What technical support specialists earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $44k–$57k |
| Mid level | $26–$35 | $55k–$72k |
| Senior | $33–$43 | $68k–$90k |
Adjusted for the Miami market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
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Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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