Kforce has a client in Coral Gables, FL that is seeking an IT Business Systems Analyst. Summary: The IT Business Systems Analyst supports the PMO, Organizational Change Management (OCM), and Performance Management functi…
Customer Support · Miami, FL
Technical Support Specialist jobs in Miami, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
415
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$21–$43/hr
Typical pay range
$63k
Median, full-time
3
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Open technical support specialist roles
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in Miami FL, delivering projects that align business needs with technical solutions. The ideal candidate will gather and document... ...impact analysis for system enhancements and process changes. Support user acceptance…
experience in gathering business requirements, writing detailed technical documentation, and developing comprehensive test cases. This... ...defects, and ensuring issue resolution. Collaboration & Project Support Collabo…
Description of Position This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and... ...transportation A Typical Day As a Technical Support Specialist with Invizio, a typ…
courseware. Core Responsibilities: Reviews, analyzes and triages application issues and cases. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs p…
$18 per hour
Client Support Technician I Overview: Client Support Technicians are our front-line call center employees. Their mission is to provide... ...a timely resolution. List of responsibilities: ~Provide technical assistance…
$58k - $64k
experienced IT Business Analyst to join our team supporting the NOAA SBITS Contract in Miami, FL.... ..., document, and validate business and technical requirements Assist in translating... ...physical demands of the Inv…
Description Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Paid time off ~ Vision insurance Technical Support Specialist – HVAC Equipment & Parts This is not an IT position - Only applicants with HVAC…
1 assists with the collection of data and provides analysis to support the development of technology plans and strategies to enhance overall... ...with others and contribute to a team environment. Technical Proficiency:…
clothing — we strive to build a community where everyone feels supported and seen. About the Job: We are seeking a highly... ...international expansion initiatives, and financial operations—and the technical solutions re…
to learn and grow. You’ll collaborate with other driven, determined people who together keep Costa Farms an industry leader. You’ll support and be supported by a team that cares about each other, our customers, our consu…
Job Description Job Description POSITION PURPOSE : The role of the Support Desk Technician is to provide fast and reliable technical assistance on all IT related incidents and service requests. This position is responsib…
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What technical support specialists earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $44k–$57k |
| Mid level | $26–$35 | $55k–$72k |
| Senior | $33–$43 | $68k–$90k |
Adjusted for the Miami market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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