$17.01 per hour
Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933871 Pay Plan: Temp Position Number: 6093387... ...learn government assistance policies and can engage with customers/ citizens o…
Customer Support · Miami, FL
Customer Service Representative jobs in Miami, FL
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
679
Open roles today
$17–$31/hr
Typical pay range
$47k
Median, full-time
3
Fresh in this list
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01
Open customer service representative roles
12 shown of 679 · sorted by freshness
$39.5k - $49.5k
everyday life with respect, surprise and purpose. Job Description: Point Haus Corp is seeking a friendly and motivated Customer Service Representative to join our growing team in Miami. This entry-level position is perfe…
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable,…
Customer Service Representative (Bilingual - English/Spanish) Miami Headquarters About eMed eMed is a digital health leader built on its Empathetic AI™ Population Health Platform, partnering with large employers, governm…
Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients, ensuring their printin…
Learn more about the Mowi Company at Learn more about MOWI Brand its full range of products at Summary The Customer Service Representative (CSR) at Mowi supports the Account Manager by handling daily operational activiti…
Job Description Customer Service Benefits Representative Location Florida â Remote Employment Type Full-Time Career Opportunity | Flexible Schedule About the Opportunity The Weatherspoon Agency is hiring customer-servi…
$34k - $38k
logistics solutions through innovation, efficiency, and exceptional customer support. Our team is built on collaboration, professionalism,... ...every team member plays a vital role in creating outstanding service experi…
their travel needs, preferences, and budgets, and then design customized itineraries that may include flights, accommodations, transportation... ...various platforms and suppliers. Demonstrated Customer Service skills, w…
organization providing structured planning and coordination services to a broad client base. Our team is committed to... ...and professional communication. Position Summary: The Customer Service Representative is respons…
$15 - $18 per hour
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward. The Customer Service Representative serves as the first point of contact for participants, applicants, housi…
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What customer service representatives earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$21 | $35k–$44k |
| Mid level | $20–$25 | $42k–$53k |
| Senior | $24–$31 | $50k–$64k |
Adjusted for the Miami market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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