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Customer Support · Miami, FL
Call Center Agent jobs in Miami, FL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
317
Open roles today
$16–$28/hr
Typical pay range
$45k
Median, full-time
7
Fresh in this list
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01
Open call center agent roles
12 shown of 317 · sorted by freshness
$100k - $250k
become a high-impact marketing asset in a powerful medium most haven't even considered. THE IMPORTANT STUFF ~100% inbound booked calls — full calendar guaranteed (if within KPI) ~2-year track record with full calendars ~…
$138k - $221k
Company products and relevant disease states.Effectively develops a Territory Business Plan, plans all workdays and weeks, established call plans and prepares for all sales calls so as to meet or exceed goals and objecti…
About KaseyaKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organi…
Position Summary The Team The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at…
$122k - $240.5k
Help frame the purpose and desired outcomes of joint opportunity calls, recommend approaches that have worked in other accounts, and... ...services, and the broader Databricks marketplace.The TeamThe Sales Center of Exce…
employees to increase knowledge of mortgage products and processes. Perform miscellaneous duties as needed and requiredConduct outbound calls to existing and prospective customers regarding mortgage loan products and com…
Collaborate with and learn from account executives, product development and marketing teams to develop and qualify new target accounts, build call strategies, and improve messaging Engage with prospects by phone, email,…
Affiliated with STARR Restaurants, Pastis Miami , an expansive 8,000 square-foot restaurant, inclusive of a stunning outdoor space with an enclosed pergola, adorned by black locust, will welcome guests to enjoy exception…
$17 - $27 per hour
support businesses across multiple industries. Job Description: Contentizer is seeking a friendly, dependable, and detail-oriented Call Center Agent to join our team in Miami, FL. In this role, you will serve as a primar…
$38k - $42k
across multiple industries to strengthen their market presence and support their hiring efforts Job Description As a Call Center Representative at Brixton Corp, you will serve as an important point of contact for custome…
gatekeepers, and close appointment slots on the spot. ### The Role Your sole objective is to pick up the phone, execute outbound calls to target businesses, pitch our website creation and redesign services, and convert c…
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What call center agents earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $16–$20 | $33k–$42k |
| Mid level | $19–$24 | $40k–$50k |
| Senior | $22–$28 | $46k–$59k |
Adjusted for the Miami market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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