$17.01 per hour
Requisition No: 881312 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933871 Pay Plan: Temp Position Number: 60933871 Salary: $17.01 an hour Posting Closing Date: 08/21/2026 Tota…
Customer Support · Miami, FL
Call Center Agent jobs in Miami, FL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
314
Open roles today
$16–$28/hr
Typical pay range
$45k
Median, full-time
6
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open call center agent roles
12 shown of 314 · sorted by freshness
HIRING IMMEDIATELY – Dispatcher (Seafood Warehouse) We are hiring NOW! Seafood company in Miami is looking for an experienced Dispatcher to start immediately. If you can handle a fast-paced environment and want a stable…
$1,959.88 - $2,245.97 per month
accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance…
$19 - $29 per hour
About Us Launch Point Group is dedicated to delivering excellent customer support and client relations services throughout the Miami area. We value teamwork, professionalism, and career development. Position Overview We…
$18 per hour
Ready to keep our mailroom running like a well-oiled machine? We need a mailroom clerk who's organized and ready to handle all our mail with ease. Are you great at sorting and delivering mail and enjoy making sure everyt…
$17 per hour
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable,…
customer-focused Telephone Switchboard Operators to support the Miami VA Medical Center. This position is responsible for operating the hospital switchboard, answering and routing incoming calls, responding to emergency…
$34k - $38k
environment, we'd love to hear from you. Job Description Park6 Logistics is seeking a motivated and customer-focused Call Center Agent to join our growing team in Miami, FL. In this role, you will serve as a key point of…
$18 per hour
Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills…
company. **Job Description** We are looking for 3 Cold Callers to join our team. Your primary responsibility will be making outbound calls to business owners, introducing our services, qualifying prospects, handling obje…
Dispatcher The Dispatcher prioritizes and coordinates guest calls and deficiencies, creates work orders, and communicates with technical teams to resolve issues efficiently. This role ensures service standards are met by…
02
What call center agents earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $16–$20 | $33k–$42k |
| Mid level | $19–$24 | $40k–$50k |
| Senior | $22–$28 | $46k–$59k |
Adjusted for the Miami market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
Ten quiet minutes a day
Applying for call center agent jobs in Miami?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.