based on existing and new customers' unique business needs Utilize CRM systems to document sales activities, scheduling, customer calls and reporting Monitor competitive landscape by understanding current multi-family fl…
Customer Support · Jacksonville, FL
Call Center Agent jobs in Jacksonville, FL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
154
Open roles today
$13–$25/hr
Typical pay range
$38k
Median, full-time
6
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open call center agent roles
12 shown of 154 · sorted by freshness
$43k - $47.5k
behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the... ...entries related to the new business process Answer incoming calls, greeting cust…
Job DescriptionADP is hiring an Upmarket Account Executive (25-49 Employee Market).Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways.Do y…
$113.93k - $242.11k
Job ID: 43594Reference: 300016180738279Location: Houston, TX, United States | Atlanta, GA, United States | Charlotte, NC, United States | Highlands Ranch, CO, United States | Jacksonville, FL, United States | Los Angeles…
/monthly meetings is required.This position primarily involves working both in an office environment and in the field, making sales calls, and servicing existing accounts.Employee must have the ability to lift and move i…
$140k - $180k
Job ID: 42337Reference: 300015839630786Location: Orlando, FL, United States | Jacksonville, FL, United StatesDepartment: Water EngineeringBusiness Unit: ANA United StatesWork Type: HybridDate Posted: 2026-07-07Arcadis is…
efficiently to customer inquiries and maintain high customer satisfaction. Duties/Responsibilities: Manage large amounts of incoming calls Respond to email, chat and Podium communications Recognize and forward sales lead…
$23 - $28 per hour
architects—confidently handling phone conversations, following up on major bids, and delivering warm, professional client relation calls when large commercial projects are awarded. We are looking for an established profe…
driven, personable, and highly organized Sales Business Development Center (BDC) Representatives to join our Sales BDC team. As the first... ...and exceeding goals. Responsibilities: * Answer inbound calls and respond to…
Job Summary: The Genesis Customer Experience Specialist - Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up. This role focuses o…
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…
Now Hiring: Lead Generator We are seeking motivated and outgoing Lead Generators to help us connect with potential customers and grow our business. This is an excellent entry-level opportunity for individuals who enjoy t…
02
What call center agents earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$36k |
| Mid level | $16–$20 | $34k–$42k |
| Senior | $19–$25 | $39k–$51k |
Adjusted for the Jacksonville market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
Ten quiet minutes a day
Applying for call center agent jobs in Jacksonville?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.