contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affor…
Customer Support · Jacksonville, FL
Technical Support Specialist jobs in Jacksonville, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
286
Open roles today
$18–$37/hr
Typical pay range
$54k
Median, full-time
6
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 286 · sorted by freshness
Full-time schedule with competitive pay Medical, dental, 401(k), PTO, and holiday pay Opportunities for advancement Supportive, team-oriented work culture Requirements Valid and 3-year minimum clean driving record (MVR).…
We are looking for a QA Analyst to support software testing initiatives for a high-visibility... ...ensure applications meet business and technical expectations through thoughtful planning... ...efforts.• Partner with au…
$34.89k - $38.38k
Requisition No: 884377 Agency: Department of Health Working Title: HEALTH SUPPORT TECHNICIAN - 64085245 Pay Plan: Career Service Position Number: 64085245 Salary: $34,893 - $38,382 Posting Closing Date: 10/06/2026 Total…
candidate is willing to travel for final interview. Project Scope: We are seeking an experienced IT Systems Engineer (Contractor) to support our enterprise-wide RHEL 7 to RHEL 8/9 migration project using Leapp. This role…
$46k - $72k
Position Overview Employer: DWS Group Title: Trade Support Analyst Location: Jacksonville, FL Job Code: #LI-MB1 #LI-03 About DWS: Today, markets face a whole new set of pressures – but also a whole lot of opportunity too…
IT Support Specialist Help Keep zTrip Connected and Running Efficiently WHC Worldwide, operating as zTrip, is the largest taxi transportation... ...to join our team. In this role, you will provide day-to-day technical su…
$100k - $115k
expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional... ...a better path!! Job Description The Senior Technical Integration Specialist plays a p…
Summary The Application Systems Analyst is responsible for supporting and maintaining enterprise IT systems while serving as the primary... ...applications, this role diagnoses and resolves complex technical issues, esca…
$20 - $24.75 per hour
part of the Radiology team providing patient and departmental support ensuring efficient workflow and safe patient care performing a... ...interpersonal skills. Must be comfortable with electronic applications and techni…
The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough t…
for part-time (as needed) contingent work to assist with desktop support/ network trouble tickets within the Jacksonville area. This work... ...Desktop Support techs with relevant educational credentials / technical cert…
02
What technical support specialists earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$29 | $47k–$61k |
| Senior | $28–$37 | $58k–$77k |
Adjusted for the Jacksonville market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Jacksonville?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.