$35 per hour
Job Description Job Title: Help Desk Technician Organization: 111 Sign, Inc Job Responsibilities: Provide technical support and troubleshooting for hardware and software issues Assist employees with IT-related problems,…
Customer Support · Jacksonville, FL
Technical Support Specialist jobs in Jacksonville, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
250
Open roles today
$18–$37/hr
Typical pay range
$54k
Median, full-time
5
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 250 · sorted by freshness
Role: Sr Technical Business Systems Analyst (SQL) Experience: - Min 10+ Years Hiring mode: Contract Location: - Jacksonville... ...with strong SQL and healthcare payer domain expertise to support enterprise data and anal…
$63k - $73k
Vaco has a great opportunity for a Sales Support Analyst in Jacksonville, Florida. This is a direct hire opportunity that sits fully onsite. POSITION SUMMARY: Work closely with e-commerce sales teams supporting major onl…
$25 - $35 per hour
Description We are seeking a highly capable Level 2 Technical Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support across a multi-client environment, with…
$92k - $118k
speak effectively with both business and technical audiences ~ Proficiency with MS Office... ...Provide guidance to other IT testing specialists when needed Participate in requirements... ...acceptance testing Design tes…
$20 per hour
Randstad is looking for an Automotive Technical Support Specialist to work with an expanding transmission company on Jacksonville's Southside. You will need ASE certification and a minimum of 3 years of related transmiss…
The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough t…
$65k - $75k
seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be... ..., this position offers the opportunity to take a greater technical responsibili…
Title: MCPP - Equipment Support Team Mechanic (Engineer Heavy Equip) Belong, Connect, Grow, with KBR! Program Summary The... ...rebuild levels of maintenance which includes spot painting. Provides technical assistance, g…
what’s next? Join us! Explore opportunities at dnb.com/careers . The Technical Customer Analyst will work independently as well as partner with technical and customer-facing teams to support complex technical solutions f…
for part-time (as needed) contingent work to assist with desktop support/ network trouble tickets within the Jacksonville area. This work... ...Desktop Support techs with relevant educational credentials / technical cert…
POSITION SUMMARY Candidate in the Savannah, GA or Jacksonville, FL area The Field Sales Technical Associate is a full-time, customer-facing support role designed to augment top-performing sales professionals in the field…
02
What technical support specialists earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$29 | $47k–$61k |
| Senior | $28–$37 | $58k–$77k |
Adjusted for the Jacksonville market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Jacksonville?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.