Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect... ....HDR is looking for a Senior Control Systems Integration Technical Specialist / P…
Customer Support · Charlotte, NC
Technical Support Specialist jobs in Charlotte, NC
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
408
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
10
Fresh in this list
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Open technical support specialist roles
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careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applican…
$78k - $124.75k
ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. This role will support New Product Development, Personal Loans, Line Management, Account Statement and…
$98.18k - $115.5k
and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our... ...ResponsibilitiesCloud Analytics Migration & ConsultingProvide technical guidan…
Job-ID29295404Reference26-25733In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Quality Assurance. Review and analyze complex multi-fa…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
$85 - $95 per hour
project or something similarCandidates must also be certified within EpicDescriptionOur client has been awarded a state contract to support state detention centers with an implementation of their instance of epic. The cl…
contributor contractor Business‐facing, delivery‐oriented, governance‐critical role • Senior contractor acting as business lead supporting the Product Owner for Enterprise Search • Owns requirements, data analysis, testi…
recognized provider of critical power and infrastructure services supporting a distributed field workforce across the U.S.The organization... ...opportunities but does not have an internal resource with the technical dep…
$114.08k - $218.03k
part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or... ...position.What you'll do:Leverages advanced business, analytical and technical k…
$96.8k - $145.2k
stakeholders, platform engineering, production support, and Data Connect product teams to... ..., engineers, developers, QA, platform specialists, and production support teams to clarify... ...requirements and resolve fu…
$50 - $52 per hour
candidate will have strong hands-on expertise in SQL, Python, data analysis, and business data analysis, combined with experience supporting complex, multi-business and multi-system initiatives. Responsibilities: Perform…
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What technical support specialists earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$51k |
| Mid level | $24–$31 | $49k–$64k |
| Senior | $29–$38 | $61k–$80k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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