collaboration with Data Quality Engineers. Use SQL to explore data, validate assumptions, and support requirements. Work closely with business stakeholders, technical teams, data stewards, and data owners. Support stewar…
Customer Support · Charlotte, NC
Technical Support Specialist jobs in Charlotte, NC
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
451
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
3
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01
Open technical support specialist roles
12 shown of 451 · sorted by freshness
Manage and fulfill enterprise requests related to application technical hygiene, risk, compliance, and regulatory requirements. Partner... ...Participate in Office Hours sessions and leverage available support channels t…
Position Overview We are seeking a Tier 2 Support Desk Technician to join our Managed Services team. This role is ideal for a technically skilled, service-oriented professional who thrives on solving problems, supporting…
AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital e…
general business and Sales & Marketing requirements in the delivery, support and continuous improvement of systems and processes. Provide... ...of the HEW and IT Leadership Teams. Specialized/ Technical Knowledge or Requ…
$51.59 per hour
job summary: Applies technical knowledge in determining integration requirements for Climate Risk Database. Serves as the liaison between... .... Coordinates the collaboration between various teams to support application…
expertise, data domain knowledge, stakeholder management, and technical understanding of modern data platforms, ETL/ELT processes, and... ...alignment between business expectations and delivered solutions. Support data g…
Title: Senior Business Data Analyst Capital Markets Work Location : Charlotte, NC 28203 Job Details Must Have Skills (Top 3 technical skills only) * Capital Market Domain SQL Business Analysis Nice to have skills (Top 2…
performance, injury risk and rehabilitation. About the role We have plenty of growing left to do, so we are looking for a Technical Support Representative to join our team in a hybrid role (potential for fully remote). Y…
projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions. Job Duties and... ...system integration. Collaborate with development and QA teams to support solution…
Description Be Part Of a High-Performing IT Delivery Team This role supports a collaborative, Agile IT organization partnering closely with... ...are expected to engage deeply with both business users and technical teams…
Qualifications Experience with IT account management, security roles, or user administration strongly preferred. High attention to detail and accuracy in data entry. Ability to follow quick reference guides and establish…
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What technical support specialists earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$51k |
| Mid level | $24–$31 | $49k–$64k |
| Senior | $29–$38 | $61k–$80k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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