$67k - $107k
Salary: $67,000 - 107,000 per year Requirements: Proven experience in IT support roles, particularly in Microsoft Tier 3 support. Strong analytical abilities to troubleshoot intricate technical challenges. Proficiency in…
Engineering & IT · Charlotte, NC
IT Support Specialist jobs in Charlotte, NC
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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Open roles today
$19–$45/hr
Typical pay range
$64k
Median, full-time
5
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Open it support specialist roles
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~ Work Location: Position is Hybrid, however remote capability is very limited and the candidate should expect to be onsite five days a week. Remote days are based off of project needs and DMV discretion. Work Schedule:…
Role : FileNet Dev & Support Engineer Work location would be Phoenix, AZ or Charlotte, NC. IBM FileNet 5.x Expertise w.... ...Development. ~3 + years of experience developing or supporting IT Service Management solutions…
Job Summary: The BSP / Embedded Linux Engineer will be responsible for the board-level bring-up, kernel and device tree development, EC interface driver, and hardware integration for the AST2700 platform. This role is cr…
source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio... ...improvement every day. POSITION DESCRIPTION: Reporting to the IT Senior Manag…
About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as s…
$80k - $100k
Everlight Solar is seeking a highly skilled Salesforce Administrator who will design and code functional programs and applications, producing fully functional software applications according to requirements. As a Salesfo…
and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but…
$25 - $34 per hour
IT Service Delivery Technician JOB-10047177 Anticipated Start Date August 10, 2026 Location Dubois, PA... ...customer-focused IT Service Delivery Technician to provide technical support for the organization's end users a…
lucrative career, then welcome to THRIVE!! Position Summary Client Support Engineer 1 will have the responsibility for full-time onsite... ...and have the desire to learn and be involved in all aspects of IT. Thrive prov…
$53k - $106k
information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About this role As a Field Support Specialist, you will be a critical part of our team and gain extensive exposure to the inner work…
Job Title: Sr. Linux Administrator Start Date: Within a few weeks of accepting offer (ASAP) Job Duration: 6-month contract to extend or convert Remote Info (& Covid Policy for on-site): Consultant should be on-site 4 day…
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What it support specialists earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$26 | $39k–$54k |
| Mid level | $26–$36 | $54k–$74k |
| Senior | $34–$45 | $71k–$93k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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