$120k - $160k
, and integrating new technologies, while running pilots, making recommendations, and ensuring installations meet standards. We support network design and troubleshooting for development teams, working closely with devel…
Engineering & IT · Charlotte, NC
IT Support Specialist jobs in Charlotte, NC
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
76
Open roles today
$19–$45/hr
Typical pay range
$64k
Median, full-time
9
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Open it support specialist roles
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About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as s…
~ Work Location: Position is Hybrid, however remote capability is very limited and the candidate should expect to be onsite five days a week. Remote days are based off of project needs and DMV discretion. Work Schedule:…
$67 per hour
Job Title: Technology Specialist - IT Service, Support and Operations | Cloud Platform | Google app engine APIs/Tools Work Location: Charlotte, NC 28273 Vendor Rate: $67/hr Contract duration: 12months Target Start Date:…
environment. In this role, you will design, develop, integrate, and support Siemens Opcenter Execution (MES) solutions that enable reliable... ...integration, partnering with business leaders, plant users, and IT teams t…
Responsibilities Architect, install, configure, and optimize Tomcat clusters on Red Hat Enterprise Linux virtual servers. Support application deployment strategies and enforce SDLC, change management, and release governa…
because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on... ...service. The Systems Administrator will work closely with the IT Operations Manag…
in high voltage transmission line siting, routing, permitting, right of way acquisition, design, and procurement and construction support, you are ready to undertake the role of Owner’s Engineer for the largest and most…
project teams executing all technical underground line engineering aspects of projects within a program or for multiple clients.Lead, support, and/or oversee the development and implementation of project execution plans…
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial,…
seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands-on support, troubleshooting, and user guidance within an actively evolving Salesforce…
Job Title: Sr. Linux Administrator Start Date: Within a few weeks of accepting offer (ASAP) Job Duration: 6-month contract to extend or convert Remote Info (& Covid Policy for on-site): Consultant should be on-site 4 day…
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What it support specialists earn in Charlotte
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$26 | $39k–$54k |
| Mid level | $26–$36 | $54k–$74k |
| Senior | $34–$45 | $71k–$93k |
Adjusted for the Charlotte market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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