$25 - $30 per hour
Job Title: Sr Desktop Support Technician Duration (Contract): 10 Months Client Location: Richmond, VA 23219 Location Preference: Onsite Job Description: Required Skills, Experiences, Education and Competencies: Considera…
Engineering & IT · Richmond, VA
IT Support Specialist jobs in Richmond, VA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$19–$45/hr
Typical pay range
$64k
Median, full-time
6
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01
Open it support specialist roles
12 shown of 61 · sorted by freshness
$70k - $85k
and performs other targeted recruitment as directed. Conducts orientation meetings with new provider offices, including new office support and walk through. Represents Delta Dental at a wide variety of meetings and confe…
Job Title: TrakSYS Support Engineer Location: Richmond, VA Position Type: Contract Duration: 6 / 12 Month Work Type: Onsite Rate: Pay range offered to a successful candidate will be based on several factors, including th…
Hi, One of our clients is looking for TrakSYS Support Engineer in Richmond, VA.(Onsite) Title: TrakSYS Support Engineer Location: Richmond, VA.(Onsite) Duration: 12 Months These positions will involve working night shift…
more information check out our comprehensive list on our website Acibuilds.comPosition SummaryThis position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivit…
Desktop Engineer Richmond, VA (Hybrid) Local only Actively looking for a Desktop Engineer to support a large-scale enterprise environment with 8,000+ Windows endpoints . This is a fantastic opportunity for someone who en…
Overview Senior Associate - Global Payment Network Controls Testing Specialist The Global Payment Network (GPN) Control Testing Team is... ...inclusive set of health, financial and other benefits that support your total…
Arthur Grand is an IT services firm specializing in Digital Transformation initiatives... ...012, Arthur Grand has been successfully supporting and delivering IT services to our... ...other network support and client ser…
Job Description Job Description Role Overview This mobile technician supports network, cabling, and wireless infrastructure across a 2hour service radius. The role focuses on field installation, troubleshooting, maintena…
Role: We’re looking for a motivated and detail-oriented IT Administrator to join our IT team. This is an entry-level role... ...in our Virginia Distribution Center, you’ll play a key role in supporting end users, maintai…
Job Description Job Description Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This ro…
$85k - $100k
Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy... ...promotion into that role. Key Responsibilities: Technical Support and Troubleshooting: P…
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What it support specialists earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$26 | $40k–$54k |
| Mid level | $26–$36 | $54k–$74k |
| Senior | $34–$45 | $71k–$94k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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