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Engineering & IT · Richmond, VA
IT Support Specialist jobs in Richmond, VA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
51
Open roles today
$19–$45/hr
Typical pay range
$64k
Median, full-time
6
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01
Open it support specialist roles
12 shown of 51 · sorted by freshness
$82k - $124k
States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered.... .... This is what you will do: The OneSource Support Specialist is a high-touch Pa…
Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has…
$55 - $58.62 per hour
Safety Specialist Pay Rate: $55-$58.62/hr Location: Richmond, VA Per Diem offered Summary: The Safety Specialist serves as an Owner Safety Representative (OSR) supporting construction activities on utility scale solar an…
$85.39k - $116.98k
(SSG) is seeking a talented Senior Application/Infrastructure Support Engineer Location: Remote Department: Veterans Affairs (... ...Implement continuous improvement methodology through the use of IT systems or procedure…
Technical Support Analyst Position Summary The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support…
$75k - $85k
Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Join Us as а Associate Lab Support Engineer - Make an Impact at the Forefront of Innovation At Thermo Fisher Scientific, you…
About Virtualitics Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we ar…
$109.9k - $125.4k
Overview Principal Associate, CMS Operations and Support Specialist- CDX Principal Associate, CMS Operations and Support Specialist- CDX This role is within Capital One’s Consumer & Developer Experience (CDX) organizatio…
this, you will work with all the stakeholders, from architects and Backend Leads to customers, understanding their requirements and supporting them, guiding the team to the solution platform. ~ Experience architecting ra…
Onsite 3 days a week, Flexible on days in Richmond, VA Our client seeks a consultant to identify, catalog, and action settlement support legal mail within a digitized mail database. The work focuses on liens, levies, gar…
ensure integrated end-to-end design. ·Documenting design decisions and ensuring adherences. ·Driving project/service delivery. · Supporting QA during testing, and oversight during implementation into production. ·Support…
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What it support specialists earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$26 | $40k–$54k |
| Mid level | $26–$36 | $54k–$74k |
| Senior | $34–$45 | $71k–$94k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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