Marshall Dennehey, a leading defense firm, is seeking a Technology Support Specialist for its Philadelphia, PA office. Position Summary: The... ...issues when no known solution exists. Participate in IT on-boarding for n…
Engineering & IT · Philadelphia, PA
IT Support Specialist jobs in Philadelphia, PA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
65
Open roles today
$21–$50/hr
Typical pay range
$70k
Median, full-time
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Open it support specialist roles
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Level 2 Desktop Systems Engineer (Level 2 MSP Engineer / Lead Support Engineer) Location: Philadelphia, PA (hybrid, with travel to... ...visible role where you'll work directly with clients, support complex IT environmen…
timeWork type: PermanentRelocation: FalsePosition ID: FEMA-DR-13071068-STDocument ID: 885691300Grade: GS 14Job category: Emergency Management Specialist (0089)Hiring path: fed-competitive, fed-transition, land, vet, mspo…
Job Title: Senior Desktop Support Tech - System Engineer Location: Philadelphia, PA (hybrid, with travel to client sites from North Jersey to Delaware) Duration: Direct Hire Full-Time Job Description: This position will…
$58k - $65k
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial,…
treatment. We are currently seeking a per diem Certified Peer Specialist to join our team. The Certified Peer Specialist provides... ...include group and individual education, provide ongoing peer support, teach and prom…
Administrator – VMware/Hardware to build, maintain, secure, and support enterprise server and infrastructure environments. This role will... ..., and disaster recovery within highly available, secure, 24/7 IT environment…
innovation with a collaborative culture. This company is looking for an Infrastructure Engineer to join its Platform Services team, supporting the compute and storage infrastructure that powers a global trading environme…
$62.8k - $73k
Operations Support Specialist (OS2) Position Description We are seeking an Operations Support Specialist to provide high-level programmatic... ..., and related materials . Maintain and edit all cyber, IT, and cyber workf…
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What it support specialists earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$28 | $43k–$59k |
| Mid level | $28–$39 | $59k–$81k |
| Senior | $38–$50 | $78k–$103k |
Adjusted for the Philadelphia market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
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Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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