$85k - $100k
What you'll do: Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation... ...talented and service-oriented IT Helpdesk Sp…
Engineering & IT · Boston, MA
IT Support Specialist jobs in Boston, MA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
216
Open roles today
$25–$59/hr
Typical pay range
$83k
Median, full-time
4
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Open it support specialist roles
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that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe that IT should be automated and... ...implementations, resolving escalated issues, and strengthening the support team’s capabilit…
$65k - $85k
globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support— all designed to be customized and scaled to serve any busi…
Diploma or equivalent 0-1 years of related experience. Reliable transportation. A smart phone to receive work orders on and access support documentation. Android or iPhone. Have basic tools: Tools are not supplied. #1 an…
$28.8 - $29.5 per hour
and career development ~ Meaningful work that positively impacts our members and communities About the Role As an IT Support Specialist I, you’ll be a key part of the team helping our employees get the most from their te…
Job Description Job Description Description: As an IT Asset Management Specialist , you will play a pivotal role in managing the company's... ...tasks, ensuring efficient asset utilization, compliance, and support for bu…
routing, switching, network security, and communications systems supporting MCCA staff, clients, exhibitors, and events. Diagnoses wired and... .... Manage daily Network Services requests through the IT ticketing system…
Overview Process Solutions Marketing Center is rolling out its Integrated Marketing Framework across the organization in 2026. To support this rollout at scale, the Marketing Center is establishing a Smartsheet Control C…
in the promise and power of diversity. We value independent and critical thinking. We are looking for a customer-centric IT Support Specialist to be the face of our IT Help Desk and manage our day-to-day workplace techno…
$300 per month
Job Description Job Description STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. Our IT specialists play a major part in our employee's success, tackling every challenge with…
$38.46 - $44.23 per hour
office. WHDH-TV is an Equal Opportunity Employer. Key responsibilities include: Direct end user support and user training Work with various departments to implement IT solutions Windows 2012/2016/2019 Domain administrati…
Top 3 must-haves for this role: Strong Active Directory experience- min. 5 years excellent troubleshooting skills and experience good team player Working hours, time zone ~8-5PM EST. ~ some weekend work may be required.…
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What it support specialists earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$34 | $51k–$70k |
| Mid level | $34–$46 | $70k–$96k |
| Senior | $44–$59 | $92k–$122k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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