Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with... .... You will partner with department leaders, frontline users, IT, and…
Engineering & IT · Boston, MA
IT Support Specialist jobs in Boston, MA
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
126
Open roles today
$25–$59/hr
Typical pay range
$83k
Median, full-time
5
Fresh in this list
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01
Open it support specialist roles
12 shown of 126 · sorted by freshness
$68.9k - $131.1k
(P2) to ensure the smooth operation of classified network infrastructure at our Raytheon locations. The installation, maintenance, support, and monitoring of the network infrastructure will be performed. Candidate must h…
Cambridge, RomaCompany: Planet Pharma GroupContact: ApplicationsEmail: ****@*****.*** Title: Pharmacovigilance Support Specialist - PV ItalyOverview: Join a dynamic team supporting critical pharmacovigilance activities f…
RESPONSIBILITIES:· Responsible for providing technology initiatives, support on-going release activities and POC for MMIS application... ...and Education)Bachelor’s degree or higher in Information Systems, IT with 15 yea…
$86.8k - $165.2k
Infrastructure Workplace Services, collaborate with many teams to support exciting, critical programs with classified information system... ...computing requirements and create end-to-end solutions to solve complex IT in…
Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error /... ...We are seeking a skilled Desktop Support Technician to join our IT team. As…
$70k - $85k
Position: IT Systems Specialist Status: Full-time, exempt Location: Remote with the ability to travel to Boston. Preference for candidates... ...disorders, and mood and personality disorders. We also support individuals…
inclusive community. Join us as a Linux Systems Administrator III where you will contribute to the implementation, operation, and support of IS&T Linux based services. You will have the opportunity to leverage your techn…
quality through automation. Drive configuration assurance and continuous compliance against secure configuration baselines. Support vulnerability and configuration risk management across AWS, Azure, GCP, on-premises, and…
$110k - $165k
together. Opportunity Overview Reporting to the Director IT Business Partner General and Administrative (G&A), Rhythm is seeking... ...Information Technology team. This role will be responsible for supporting IT initiati…
inclusive community. Join us as a Linux Systems Administrator II where you will contribute to the implementation, operation, and support of IS&T Linux based services. You will have the opportunity to leverage your techni…
Top 3 must-haves for this role: Strong Active Directory experience- min. 5 years excellent troubleshooting skills and experience good team player Working hours, time zone ~8-5PM EST. ~ some weekend work may be required.…
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What it support specialists earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$34 | $51k–$70k |
| Mid level | $34–$46 | $70k–$96k |
| Senior | $44–$59 | $92k–$122k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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