Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
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ASSOCIATE TITLE INSURANCE SALES REPRESENTATIVE/ SALES DEVELOPMENT REPRESENTATIVE - TITLE... ...title insurance, financial, and escrow services, is seeking a Associate Title Insurance... ...in sales, real estate, title in…
Senior Estimator – Heavy Civil (Structural Concrete, Heavy Highway & Water/Wastewater) Position Summary We are seeking an experienced Senior Estimator to join our Heavy Civil Construction team. This position is ideal for…
Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding…
accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for... .... Job Summary ~ Provides information and assistance to customers via telep…
What to Expect The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the I…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
Job Description : We are seeking a dedicated and customer- oriented Call Center Representative to join our dynamic team. In this role, you will be... ...contact for our valued customers, providing exceptional service thr…
At Ink Connect CO, we provide reliable and scalable customer support solutions designed to help businesses deliver consistent, high-quality... ...manner * Respond to customer inquiries regarding products, services, and a…
Elevare Branding , we believe exceptional customer experiences are the foundation of every... ...and professional Call Center Representative to join our growing team in Boston, MA... ...contact for customers, providing o…
Skills: HRIS Administration, HR Operations, HR Reporting & Analytics, SharePoint Management, Employee Records Management, Administrative Support, Calendar Management, Microsoft Office Suite, HR Auditing, Payroll Support,…
telecom space; we lead it. Our sales team represents Verizon with a high level of dedication... ...develop your skill sets, and work with customers daily. As an Account Sales Representative... ...product solutions by eva…
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$51k |
| Mid level | $24–$29 | $49k–$61k |
| Senior | $28–$36 | $58k–$74k |
Adjusted for the Boston market from national ranges.
The skills these listings keep naming
With the thing the interviewer is actually listening for
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
For customer service representatives specifically — generic advice costs you here
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
Typical progression
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Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.