We are looking for a proactive Legal Operations Specialist - Legal Support to join a growing team in Boston, Massachusetts. In this role, you will partner closely with the Director of Operations to coordinate legal matte…
Customer Support · Boston, MA
Customer Service Representative jobs in Boston, MA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
744
Open roles today
$20–$36/hr
Typical pay range
$55k
Median, full-time
9
Fresh in this list
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01
Open customer service representative roles
12 shown of 744 · sorted by freshness
$40 - $45 per hour
hrJob Description A global energy technology company is hiring a Customer Experience (CX) Lead to help improve customer engagement,... ...execution while working with teams across marketing, product, customer service, an…
$65k - $100k
OverviewSnap-on Sales Representative - Selling Direct to Industrial CorporationsSnap-on Inc.... ...themselves on their ability to offer our customer “Business Partners” unique solutions.... ...team, you will not only pro…
#LI-AM1 #LI-Hybrid #CBIZAdvisoryCBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insu…
expected to bring original thinking rather than precedent alone. Represent the company in complex matters. You'll advise on substantial... ...where everyone can make a meaningful impact for our business, our customers, a…
Who we are looking forState Street Alpha’s Professional Services team is looking for experienced leaders to drive our Data Collection, Configuration and Conversion practice across the Alpha platform. We’re looking for ex…
$89.6k - $149.3k
Overview:The Office of the Customer Strategy & Business Performance position serves as a strategic partner to senior leadership, providing... ...of 6 years’ relevant work experience in banking/financial services or consu…
looking for us? Do you love working with kids? If yes…… Sales and Service Associates, with an unforgettable personality, a forever smile,... ...focal point to building our brand and providing best in class customer servi…
Job Description Job Description : We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will play a crucial role in delivering exceptional su…
$28 per hour
Fares Call Center Representative Location: Quincy, MA 02169 Duration: 6 Months - Possible... ...Call Center Representative to provide customer support for fares, transit cards,... ...diploma/GED. ~3+ years of customer se…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
$18 - $25 per hour
is looking for a reliable individual to provide exceptional customer service to our current and future customers. This position revolves... ...is highly desirable but not required. The following is a representative list…
02
What customer service representatives earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$51k |
| Mid level | $24–$29 | $49k–$61k |
| Senior | $28–$36 | $58k–$74k |
Adjusted for the Boston market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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