$90k - $153k
experience. You'll thrive in this position if you're organized, collaborative, and client-focused — with a passion for financial services and a drive to deliver results in a fast-paced, global environment. Key Responsibi…
Customer Support · New York, NY
Customer Service Representative jobs in New York, NY
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
2,576
Open roles today
$20–$37/hr
Typical pay range
$57k
Median, full-time
8
Fresh in this list
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01
Open customer service representative roles
12 shown of 2,576 · sorted by freshness
$14.41 - $21.61 per hour
bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide... ...Join our team at Thermo Fisher Scientific as a Customer Service Representative II, wh…
$115k - $213k
belong and thrive.Your day at NTT DATAAs a Principal Support Services Technology Sales Specialist at NTT DATA, you will bring your expertise... ....Strong negotiation skills to create beneficial solutions for customers,…
TimeWorking Type HybridJob Reference 0000019162Salary Type MonthlyIndustry Asset Management;Hedge FundSelling Points Drive impactful client service operations in a dynamic financial environment. Collaborate with cross-fu…
$111.92k - $179.07k
“I can be myself at work.”You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and…
$175k - $225k
leader and innovator in the financial services industry and is evolving from a high-impact... ...journey and together, we are driving a customer- centric transformation that values bold... .... The requirements listed be…
balances and completing regular bank reconciliations.• Generate customer invoices, follow up on outstanding balances, and research... ...commission calculations, distribute weekly invoice copies to sales representatives,…
Job-ID28862922Reference26-19912Salary$30.14 / hour This role is responsible for creating and distributing monthly Marketing and Visual Merchandising Guidelines to more than 1,000 stores across multiple store formats and…
Cash checks and pay out money upon verification of signatures and customer balances. Place holds on accounts for uncollected funds. Sell... ...diploma or equivalent. Experience Cash handling, customer service, general of…
with Engineering, RMA/Warranty, and other internal teams to meet customer requirements. Problem Resolution: Address shipping... ...Continuous Improvement: Support initiatives to enhance Customer Service processes. Skills…
$29 per hour
We are looking for a Customer Service Representative to join a top fashion company. This role will serve as a Digital Beauty Advisor across social media platforms, engaging directly with consumers, providing support, and…
$24.1 per hour
solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide. Under the direction of Customer Service leadership, the Customer Service Representative is responsible…
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What customer service representatives earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $42k–$53k |
| Mid level | $24–$30 | $50k–$63k |
| Senior | $28–$37 | $59k–$77k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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