Duties: The Customer Services Representative provides comprehensive customer service to members, providers and prospective members. The primary responsibilities include but are not limited to documenting all customer con…
Customer Support · New York, NY
Customer Service Representative jobs in New York, NY
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
4,724
Open roles today
$20–$37/hr
Typical pay range
$57k
Median, full-time
6
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01
Open customer service representative roles
11 shown of 4,724 · sorted by freshness
Customer Service Professional who handles incoming and/or outgoing calls. Job Responsibilities: Primary duties include answering... ...: Read, Write, Speak Skills: Required Call Center Representative, Answer Phones Sched…
professionals to interact with our valued customers who have questions or concerns. We‚Äôre... ...for a highly skilled call center representative to join our team, managing a large volume... ...knowledge of the company‚Ä…
$40.56k - $47.84k
About The Role The Customer Service Representative assists members, physicians, hospitals, revenue agencies and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and app…
American Humane Society currently accepts applications for our Certified Animal Safety Representatives (CASR) on a rolling basis for all geographic locations; we will keep your application on file for a period of time, a…
Job Title: Customer Service Representative Location: New York, NY Duration: 6-Month Contract The ideal candidate will have experience handling customer inquiries, processing payments, opening and closing accounts, managi…
$24.1 per hour
solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide. Under the direction of Customer Service leadership, the Customer Service Representative is responsible…
$55k - $80k
on behalf of our client for a Call Center Representative to join their growing remote support team... ...will be the first point of contact for customers, handling inbound calls, resolving issues, and delivering the kind…
$48.79k
Call Center Representative I Job Ref: TE0156 Category: Call Center Department: CALL CENTER Location: 50 Water Street, 7th Floor... ...Range: $48,791.00 - $48,791.00 Position Overview: Customer Service Representatives (CS…
accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain customer profiles in the order management system to ensure order processing meets customer req…
Job Responsibilities: Serve as the first point of contact for customers via phone and email Route inquiries appropriately and ensure prompt responses Follow ISO9001 Customer Service Procedures and Work Instructions Utili…
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What customer service representatives earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $42k–$53k |
| Mid level | $24–$30 | $50k–$63k |
| Senior | $28–$37 | $59k–$77k |
Adjusted for the New York market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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