Professional who handles incoming and/or outgoing calls. Job Responsibilities: Primary... ..., Speak Skills: Required Call Center Representative, Answer Phones Schedule... ...Inquiries Schedule Notes: Call center agents…
Customer Support · New York, NY
Call Center Agent jobs in New York, NY
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
867
Open roles today
$19–$34/hr
Typical pay range
$53k
Median, full-time
4
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01
Open call center agent roles
12 shown of 867 · sorted by freshness
School graduation or evidence of having satisfactory passed a High School Equivalency Program; and Minimum 1 year experience in a call center environment or a satisfactory equivalent combination of education, training an…
knowledgeable professionals to interact with our valued customers who have questions or concerns. We‚Äôre looking for a highly skilled call center representative to join our team, managing a large volume of inbound and o…
Canada London, England Central Europe American Humane Society’s renowned No Animals Were Harmed® program has multiple On- Call opportunities available with training. The organization is seeking individuals with a Doctor…
Position Summary Responsible for the prompt and courteous response to all incoming call signals, including emergency signals, and paging system. Job Duties Answers incoming call signals promptly and courteously, in the o…
The DO is not just a job, it is a purpose. The Dream Opportunity is a global nonprofit that teaches low-income and minority students about how to obtain corporate and high-income careers. We partner with large companies…
$55k - $80k
Careerscape is recruiting on behalf of our client for a Call Center Representative to join their growing remote support team. In this role, you will be the first point of contact for customers, handling inbound calls, re…
$23 - $35 per hour
Job Overview We are looking for reliable, communicative US‑based candidates for a Remote Live Chat & Customer Service Internship. This role is ideal for individuals who enjoy helping customers, solving problems, and prov…
TITLE: Health Information Management Clerk DEPARTMENT: Health Information Management GENERAL DESCRIPTION: Primary responsibilities are to assist with the daily functioning of the Health Information Department. Duties inc…
$48.79k
Call Center Representative I Job Ref: TE0156 Category: Call Center Department: CALL CENTER Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Work Arrangement: Hybrid Sa…
Schedules for meeting rooms for all. Answers and transfers calls from all over the United States. Participates enthusiastically... ...Company Calendar. Responsible for updating the automated messaging center daily. Assis…
Role: Data Moderator (Childcare Experience Required) Location: Las Vegas, NV & New York, NY (Onsite) Type: Short-Term Contract (2–3 Months) Pay: $15/hr on W2 (No Benefits) Start: April (Immediate Hiring) Job Description:…
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What call center agents earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$24 | $40k–$50k |
| Mid level | $23–$28 | $48k–$59k |
| Senior | $26–$34 | $55k–$71k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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