Position Title: Outside Sales Representative - Equipment and Supplies Description Sales Representative Large & Small Format Solutions Equipment Supplies Service Position Summary The Sales Representative is responsible fo…
Customer Support · Philadelphia, PA
Call Center Agent jobs in Philadelphia, PA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
238
Open roles today
$15–$28/hr
Typical pay range
$44k
Median, full-time
7
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01
Open call center agent roles
12 shown of 238 · sorted by freshness
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
$90k - $153k
As a National Accounts Associate at Nasdaq Dorsey Wright you'll play a meaningful role in supporting and growing Nasdaq's relationships with key enterprise and home office partners. You'll contribute to business developm…
profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with…
At AstraZeneca we turn ideas into life changing medicines. Working here means being thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
$122k - $240.5k
Help frame the purpose and desired outcomes of joint opportunity calls, recommend approaches that have worked in other accounts, and... ...services, and the broader Databricks marketplace.The TeamThe Sales Center of Exce…
We are looking for a detail-oriented Reservations Agent to assist customers with researching options, coordinating reservations, and providing professional service throughout the reservation process. This role is ideal f…
Responsibilities Provide daily/weekly/monthly forecasts and analysis of call volume, average handling time, shrinkage, and other relevant variables for up to 300 associates across several lines of business. Publish sched…
$22.5 per hour
Job Title: Call Center Representative Job Overview: Contemporary Staffing Solutions is seeking a Call Center Representative to join our client in a role that supports key business operations and contributes to important…
WHO WE ARE: We’ve been a powerhouse in the toy industry for 35+ years. We bring joy to people of all ages through high-quality, creative, and irresistibly soft plush toys. Our brand is built on comfort, imagination, and…
Sales Operations Specialist ABOUT THE ROLE We are seeking a highly motivated Sales Operations Specialist to support our growing Business Development division. In this pivotal role, you will manage and optimize sales syst…
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What call center agents earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$20 | $32k–$41k |
| Mid level | $19–$24 | $39k–$49k |
| Senior | $22–$28 | $45k–$58k |
Adjusted for the Philadelphia market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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