Remote Customer Service / Insurance Agent The Gainey Agency – Remote Full-Time | Commission-Based | 100% Remote About Us The... ...hear from you! Responsibilities Conduct inbound and outbound calls to assess client needs…
Customer Support · Philadelphia, PA
Call Center Agent jobs in Philadelphia, PA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
274
Open roles today
$15–$28/hr
Typical pay range
$44k
Median, full-time
2
Fresh in this list
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01
Open call center agent roles
9 shown of 274 · sorted by freshness
needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment ass…
$22.18 per hour
Temple University's Kornberg School of Dentistry is searching for a Call Center Representative! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation i…
cause analysis and implement long-term solutions for recurring issues. Execute automation using PowerShell, Microsoft Graph, admin center tooling, and repeatable operational workflows. Support Microsoft 365 security, com…
$21.35 - $38.12 per hour
creating memorable travel experiences. As a Reservation Sales Agent , you'll play a vital role in helping customers plan their... ...make travel easier and more enjoyable. Working in a fast-paced call center environment…
Affiliated with STARR Restaurants , Talula’s Garden is a celebration of cooking the way it ought to be. By restaurateur Stephen Starr , in partnership with award-winning restaurateur Aimee Olexy , a true farm-to-table et…
The Environmental Services EVS Supervisor is responsible for developing and implementing facility solutions. This role will lead the operations of facility accounts by ensuring areas of responsibility meet objectives and…
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…
WHO WE ARE: We’ve been a powerhouse in the toy industry for 35+ years. We bring joy to people of all ages through high-quality, creative, and irresistibly soft plush toys. Our brand is built on comfort, imagination, and…
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What call center agents earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$20 | $32k–$41k |
| Mid level | $19–$24 | $39k–$49k |
| Senior | $22–$28 | $45k–$58k |
Adjusted for the Philadelphia market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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