Technical Project Analyst Hybrid in Philadelphia, PA (4x/week) Contract through 12/31/26 with extensions likely We are seeking a Technical Project Analyst to support a fast-paced technology program focused on product rel…
Customer Support · Philadelphia, PA
Technical Support Specialist jobs in Philadelphia, PA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
276
Open roles today
$21–$43/hr
Typical pay range
$62k
Median, full-time
8
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Open technical support specialist roles
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We are looking for an IT Business Analyst to support cross-functional initiatives in Fort Washington, Pennsylvania. This Long-term Contract... ...environments.Responsibilities:• Partner with business and technical teams…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Available on W2OverviewWe are seeking a SQL Application Analyst to support and enhance a large-scale real-time reporting platform used by... ...who enjoys solving complex data challenges while serving as a technical owne…
timeWork type: PermanentRelocation: FalsePosition ID: FEMA-DR-13071068-STDocument ID: 885691300Grade: GS 14Job category: Emergency Management Specialist (0089)Hiring path: fed-competitive, fed-transition, land, vet, mspo…
the world. In the role of Specification Specialist II, we'll count on you to: Prepare... ...contract documents specifications for technical projects while ensuring compatibility with... ...create a sense of belonging and…
Job Summary:Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices &... ...the phone, via remote control tools or on-site.Maintains strong technical skills t…
$45 - $50 per hour
subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candida…
$61k - $71k
of information technology or communications services; and supporting accountable, efficient and effective government across... ...commission and agency.v Job Description The Technical Support Specialist plays a key role…
of information technology or communications services; and supporting accountable, efficient and effective government across... ...every city department, board, commission and agency. The Technical Support Specialist play…
Administrator – VMware/Hardware to build, maintain, secure, and support enterprise server and infrastructure environments. This role... ...storage, operating system, and network issues. Communicate technical issues, root…
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What technical support specialists earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $43k–$56k |
| Mid level | $26–$34 | $54k–$70k |
| Senior | $32–$43 | $67k–$89k |
Adjusted for the Philadelphia market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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