Job Details:- Job Title: Desktop/End User Support Administrator Location: Blue Bell PA Onsite Duration: Fulltime Hire with Client TCS
Customer Support · Philadelphia, PA
Technical Support Specialist jobs in Philadelphia, PA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
493
Open roles today
$21–$43/hr
Typical pay range
$62k
Median, full-time
3
Fresh in this list
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01
Open technical support specialist roles
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Seeking an IT Business Analyst with JD Edwards EnterpriseOne experience to bridge business and IT teams, gather requirements, and support system enhancements and implementations. Requirements: ~3+ years of Business Analy…
of information technology or communications services; and supporting accountable, efficient and effective government across... ...every city department, board, commission and agency. The Technical Support Specialist play…
, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. The IT Specialist – Client Group Implementation & Support serves as a hands-on technology resource dedicated to a designated…
Job Details: Network Support Analyst- PowerShell, Python, or bash scripting- BS is required Join our dynamic team where innovation... ..., ensuring seamless operations and swift resolutions to any technical challenges. E…
Job Description Job Description Description: The Cellular Devices Support Technician provides technical support, configuration management, and lifecycle maintenance for mobile devices used across the Navy enterprise envi…
the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine.... ...Job Description About the Role We are looking for a Technical Business Analyst…
make a lasting impact. Position Summary: The Data Systems Analyst (DSA) is responsible for configuration, maintenance, and user support of Mastery's academic and administrative data systems. The DSA ensures that systems…
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What technical support specialists earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $43k–$56k |
| Mid level | $26–$34 | $54k–$70k |
| Senior | $32–$43 | $67k–$89k |
Adjusted for the Philadelphia market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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