$42 per hour
contract (possibility of extension) Overview This role supports healthcare enrollment operations and EDI processing. You’ll... ...-side expert partnering with business stakeholders and technical teams to define requireme…
Customer Support · Baltimore, MD
Technical Support Specialist jobs in Baltimore, MD
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
453
Open roles today
$20–$41/hr
Typical pay range
$60k
Median, full-time
6
Fresh in this list
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01
Open technical support specialist roles
12 shown of 453 · sorted by freshness
$40 per hour
functional requirements, coordinate project delivery, and ensure successful implementation. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Oppor…
$20 - $23 per hour
client is looking to hire several Help Desk to join a team to support our 1,800+. These individuals must be Bilingual in English and... ...Spanish required • High school diploma or equivalent required; technical certific…
A brand activation agency is seeking a Business Analyst to support process transformation and data analysis for client engagements. The role requires conducting data analysis, documenting requirements, and coordinating p…
$39.47 - $65.78 per hour
teams, and vendors to define requirements, develop solutions, and support successful implementations. This role serves as a functional... ...Translate business needs into detailed functional specifications and technical…
$49.62k
entire university community. The IT Support Assistant will provide support to assist... ...The IT Support Assistant performs work in technical support areas, applications maintenance,... .... Assists IT Hardware & Softwa…
Help Desk Specialist Job ID#: 26-2280 Clearance: N/A Location: Baltimore, MD... ..., and we’ve served as trusted advisors supporting our client base within the commercial,... ...skilled Help Desk Specialist to provide te…
$67.42k - $101.18k
ourselves from our competition. Position Summary: Performs technical and analytical work in systems analysis for computer information... ...complexity. Develops reports, maintains databases, provides operational support…
$35 - $40 per hour
Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship. Job Description: Support technology and business teams by analyzing business requirements, translating them into…
outpatient mental health clinic. We are an approved NHSC site. About the Position Dedicated workers are needed to provide patient support to our ADOLESCENT & ADULT clients. Days, Evenings and Weekends Availability Requir…
across departments easily and effectively. Job Description We are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team. In this role, you will report to the Techni…
Job Description We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. The Technical Support Analyst I will report to the Technical Support Manager and will be a key playe…
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What technical support specialists earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$26 | $42k–$55k |
| Mid level | $25–$33 | $52k–$68k |
| Senior | $31–$41 | $65k–$86k |
Adjusted for the Baltimore market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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