integrity. Collaborating with network engineers to ensure smooth operation of the organization's IT infrastructure. Providing technical support and guidance to users. Documenting system configurations and changes. Implem…
Customer Support · Baltimore, MD
Technical Support Specialist jobs in Baltimore, MD
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
257
Open roles today
$20–$41/hr
Typical pay range
$60k
Median, full-time
8
Fresh in this list
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01
Open technical support specialist roles
12 shown of 257 · sorted by freshness
plans to ensure system quality and functionality. Providing support and troubleshooting assistance for system issues. Developing... ...at all levels of the organization. Requirements: Provide technical Oracle database an…
illicit use technologies. TechINT Solutions Group is seeking an Technical Analyst in Supply Chain Illumination to join our team in... ...to intelligence community and technical community. Research support for analysts wh…
$121.79k
Agency: Centers for Medicare & Medicaid ServicesDepartment: Department of Health and Human ServicesSub agency: Center for Program Integrity (CPI)Salary: Starting at $121,785 Per year (GS 13)Dates: Open 09/24/2026 to 09/3…
Agency: Social Security AdministrationDepartment: Other Agencies and Independent OrganizationsSub agency: Chief Information Officer (CIO)Salary: Starting at $121,785 Per year (GS 13)Dates: Open 09/28/2026 to 10/02/2026Sc…
Job-ID28869565Reference26-20025Summarized Purpose: • Provide on-site technical support to participants during scheduled visits • Assist participants with porting their mobile phones to the required platform • Configure a…
programs for testing in order to ensure the outgoing software and technical products meet and exceed quality standards. Develop and execute... .... ESSENTIAL FUNCTIONS: 40% Lead team of testers in support of multiple pro…
business cases; recommending process improvement priorities. 10% Supports process improvement programs by providing continuing... ...applications, Expert Ability to create graphics and report to non- technical audiences.…
IT Support Specialist Help Keep zTrip Connected and Running Efficiently WHC Worldwide, operating as zTrip, is the largest taxi transportation... ...to join our team. In this role, you will provide day-to-day technical su…
Job Title: Business Technical Enablement Analyst Location-Type: Owings Mills, MD or Harbor Point, Baltimore, MD (Hybrid - 4 Days Onsite... ...Candidates must have their own laptop. Job Description: Support a Global Inves…
sponsorship . Job Description: Seeking a Business Analyst to support foundational data and data management platforms by serving as... ...through implementation. The ideal candidate has enough technical and data fluency t…
outpatient mental health clinic. We are an approved NHSC site. About the Position Dedicated workers are needed to provide patient support to our ADOLESCENT & ADULT clients. Days, Evenings and Weekends Availability Requir…
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What technical support specialists earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$26 | $42k–$55k |
| Mid level | $25–$33 | $52k–$68k |
| Senior | $31–$41 | $65k–$86k |
Adjusted for the Baltimore market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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