$18 - $20 per hour
death". On average this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and resolve technical issues. A hard requirem…
Customer Support · Raleigh, NC
Technical Support Specialist jobs in Raleigh, NC
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
357
Open roles today
$19–$39/hr
Typical pay range
$57k
Median, full-time
3
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Open technical support specialist roles
12 shown of 357 · sorted by freshness
***This is an on-site position. This position will support duties consistent with documenting and coordinating activities with... ...the Physical Security Administrative Assistant, Inventory Specialist, and Physical Secu…
This is an onsite position in Raleigh, NC and required an in person interview. This position will support duties consistent with documenting and coordinating activities with respect to inventory management, operating and…
$15.5 per hour
*Description* The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and esc…
$71.7k - $194k
Senior Business Systems Analyst to provide advanced operational support, troubleshoot complex application issues, and drive continuous... ...will bring 10+ years of experience as a Business Systems Analyst, Technical BA,…
seeking a skilled and customer-focused IT Specialist to join our Raleigh, NC office. This role... ...environment and enjoys solving complex technical challenges. As an IT Specialist, you’ll be a key troubleshooter and su…
junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability... ...communication skills, customer service talents to help non- technical users a…
customers by addressing their Enterprise Risk Management needs. The Support Analyst will be accountable for driving the resolution of... ..., Economics or equivalent years of experience ~2+ years technical customer servi…
$111k - $170k
require a Bachelors degree with 6 years of experience in systems support, analytics, or operational support. Alternatively, we accept... ...analytical work, deliver strategic insights, and act as the technical expert for…
validate, analyze, and report on clinical and operational data to support accreditation programs, quality benchmarking, and outcomes... ...analytical findings into clear, concise presentations for non- technical audience…
company in the construction services industry that is hiring an IT Support Technician to help support employees in the office and out in... ..., and network issues, setting up equipment, and explaining technical problems…
$90k - $185k
investors. As a Work Anywhere company, we support your flexibility to work from home or in... ...process Mentor Veeva Data Migration Specialists on migration activities and best... ...years of experience with customer-fa…
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What technical support specialists earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$51k |
| Mid level | $24–$31 | $50k–$64k |
| Senior | $29–$39 | $61k–$81k |
Adjusted for the Raleigh market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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