Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect... ....HDR is looking for a Senior Control Systems Integration Technical Specialist / P…
Customer Support · Raleigh, NC
Technical Support Specialist jobs in Raleigh, NC
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
333
Open roles today
$19–$39/hr
Typical pay range
$57k
Median, full-time
8
Fresh in this list
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01
Open technical support specialist roles
12 shown of 333 · sorted by freshness
$72k - $129k
Action Remediation.Ability to communicate effectively with all levels of business including technical and non-technical audiences.Collecting and documenting information to support Incident Response activities; including…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
$115k - $130k
Owner: Jackie AllenPiper Companies is seeking a Systems Analyst to support an award winning organization in the Raleigh-Durham, North... ...Analyze business requirements and translate them into functional and technical s…
$90k - $115k
MarronePiper Companies is seeking a Junior Systems Administrator to support a growing client in the technology industry in the Raleigh-... ...Systems, Computer Science, Network Engineering, or a related technical field.C…
$115k - $213k
what is possible. We are renowned for our technical excellence and leading innovations, and... ...Palo Alto Networks Sales and Solution Specialist is a dedicated, customer-facing, quota-carrying... ..., proposal, negotia…
$115k - $213k
what is possible. We are renowned for our technical excellence and leading innovations, and... ...a Senior Networking Technology Sales Specialist at NTT DATA, you will use your expertise... ...knowledge of networking tec…
activity to senior information security team members.Document security events, investigation notes, timelines, security reports, and supporting documentation.Assist with the administration and maintenance of security mon…
$80.3k - $149.1k
the design, build/configuration, testing, analysis, delivery and support of Technology solutions. This position is fast-paced and ever-... ...teams to ensure that business requirements are translated into technical speci…
Job Summary (List Format) Technical Support Analyst (NC DHHS) - Provide technical support and administration for production DB2, CICS, Endevor, and X/PTR systems. - Utilize thorough knowledge of Z/OS operating system, in…
of Public Health - Serve as a Senior Business Analyst supporting the Data Modernization Initiative (DMI) for the NC Department... ...facilitate requirements gathering sessions with business and technical teams. - Analyze…
commitment to delivering exceptional customer service. The Service Desk Technician is responsible for providing exceptional technical support and customer service to clients. This role serves as the primary point of cont…
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What technical support specialists earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$51k |
| Mid level | $24–$31 | $50k–$64k |
| Senior | $29–$39 | $61k–$81k |
Adjusted for the Raleigh market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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