$55k - $61k
experience. At least two years of Help Desk Specialist experience in a large professional... ...use of styles. Experience using and supporting Microsoft Outlook required; Microsoft Excel experience preferred. Strong tech…
Customer Support · Pittsburgh, PA
Technical Support Specialist jobs in Pittsburgh, PA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
234
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
4
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 234 · sorted by freshness
As Data Analyst, USCA Transportation, you are responsible for supporting transportation and logistics operations through data analysis, performance measurement, reporting, and business intelligence initiatives. You serve…
$100k - $120k
We are looking for a seasoned Technical Business Analyst with strong business analysis and stakeholder management capabilities to act as the bridge between business teams and data engineering organizations.Work Location:…
distributed data processing frameworks Experience with Databricks What You'll Do Design, and build reliable, scalable data pipelines to support analytics and operational workloads Develop and maintain REST APIs and data…
curious. For more information about Data Ideology, visit Technical Business Analyst-(Contract 1099) We are seeking a talented... ...validated by both technical teams and business stakeholders. ~ Support the Program Manag…
through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 1... ..., Human Resources, Commercial, Legal and Facilities, we support the business achi…
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer…
Bizowie is seeking a full-time, Technical Business Analyst to expand the operations team working on our Bizowie Cloud ERP™ platform. Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Plan…
We are seeking a Data Warehousing Systems Analyst II to support enterprise data warehouse solutions, data analysis, system integrations, and business applications. The role will work closely with technical and business s…
$62.9k - $139.3k
requirements, project plans, use cases, system specifications, technical documents, and other test plans Identify and manage project issues... ..., relevant training, and licensure and certifications. To support the abil…
data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented... ...a multi-faceted role in which you will combine your analytic, technical, langu…
the ability to challenge assumptions constructively and explain technical issues in business terms. . Highly organized, with strong... ...important. . Experience collaborating with engineering teams that support high vol…
02
What technical support specialists earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$24 | $39k–$50k |
| Mid level | $23–$30 | $48k–$63k |
| Senior | $29–$38 | $60k–$80k |
Adjusted for the Pittsburgh market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Pittsburgh?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.