$55k - $75k
joining: An industry leader? A tech innovator? An Emmy award winning company? Then look no further:Position summary:A Technical Support Specialist provides Level 2 & 3 technical support with a secondary emphasis of ensu…
Customer Support · Pittsburgh, PA
Technical Support Specialist jobs in Pittsburgh, PA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
314
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
3
Fresh in this list
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01
Open technical support specialist roles
11 shown of 314 · sorted by freshness
$70k - $90k
,000 per year Requirements: We are looking for an associate degree, equivalent technical school training, or comparable hands-on experience. We need 5+ years of technical support or customer service experience. Strong tr…
Kforce has a client that is seeking an IT Support Technician in Pittsburgh, PA. Summary: We're looking for a customer-focused IT Support... .... This position is responsible for resolving day-to-day technical issues, sup…
data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented... ...a multi-faceted role in which you will combine your analytic, technical, langu…
but not required -Finance / Banking Roles and Responsibilities: • Gathering requirements • Writing user stories Must Have Technical Skills: • Jira • Confluence • Technical Writing • Ability to write user stories • Adobe…
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer…
We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end... ...customer service and support via phone, email, and chat. Escalate technical issu…
$170 per hour
professionals on a mission to reshape the future. We've got everything from cutting-edge projects that challenge your skills to a supportive and inclusive work environment that fuels your growth. Plus, we offer unparalle…
All Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support Specialist is responsible for providing technical assistance and support to users across the organization, including high-leve…
background, Actimize experience required Roles and Responsibilities: Working with Actimize tools to analyze new products to support Fraud customer communication. Strong IFM knowledge for Actimize solutions. Also AIS and…
Lafayette, Indiana and Cleveland, OH Specifically, this position will support the location by overseeing all Oracle EBS Order to Cash modules... ...improvements, creating specification documents, coordinating technical w…
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What technical support specialists earn in Pittsburgh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$24 | $39k–$50k |
| Mid level | $23–$30 | $48k–$63k |
| Senior | $29–$38 | $60k–$80k |
Adjusted for the Pittsburgh market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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