$66k - $106k
and interpersonal skills Responsibilities: Install and support PC hardware, operating systems, and software applications Assist... ...to our employees and are seeking to welcome an IT Support Specialist to our team. We o…
Customer Support · Columbus, OH
Technical Support Specialist jobs in Columbus, OH
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
398
Open roles today
$18–$38/hr
Typical pay range
$55k
Median, full-time
10
Fresh in this list
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01
Open technical support specialist roles
12 shown of 398 · sorted by freshness
$70k - $110k
employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can... ...and advanced application issues System Expertise: Provide technical and func…
Work Location: Columbus, Ohio Position Summary The CAE IT Support & Ticket Management Specialist is responsible for providing technical support for Computer-Aided Engineering (CAE) applications, infrastructure, and end-u…
Through 2027 Sales & Service Enablement Analyst Position Overview Support successful product commercialization by creating sales and... ...knowledge repositories. Communication & Change Management Translate technical upd…
$100k - $168k
solutions that are secure, reliable, accessible, and efficient in support of our mission to provide extraordinary care. Nationwide... ...the end-to-end flow of data and the business processes and/or technical interfaces…
$87k - $120k
changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you... ...Senior Analyst, IT Restaurant Technology, you will serve as a technical l…
$50 - $65 per hour
DescriptionThe Business Analyst (Sr. BA) will support and advance strategic initiatives focused on Shipment Tracking , Project44, and... .... Direct connections between SOAR and carriers. BA who is technically sound this…
invoices and system pricing. Some cases require sourcing manager verification or adjustments. Daily email requests and issue resolution: Support frequent daily requests from the Hardware team, including pulling part prin…
$76k - $143k
monitoring, documentation, security activities, and day-to-day customer support. These capabilities are essential to keeping the platforms... ...services.The Sr. Analyst, Technology Engineer role is a key technical suppo…
Role: Technical Product Owner / Business Analyst Location: Columbus, OH Duration: Long Term Project Rate: $60/hr. on C2C... ...seeking an experienced Technical Product Owner / Business Analyst to support the modernizatio…
oriented Data Analyst to collect, analyze, and interpret data to support business decision-making. The ideal candidate will have strong... ...to extract and analyze data. Collaborate with business and technical teams to…
that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! If you love technology... ...Innovations & Solutions Inc . is seeking an IT Support Specialist to join our g…
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What technical support specialists earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$30 | $48k–$62k |
| Senior | $28–$38 | $59k–$78k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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