$66k - $106k
and interpersonal skills Responsibilities: Install and support PC hardware, operating systems, and software applications Assist... ...to our employees and are seeking to welcome an IT Support Specialist to our team. We o…
Customer Support · Columbus, OH
Technical Support Specialist jobs in Columbus, OH
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
517
Open roles today
$18–$38/hr
Typical pay range
$55k
Median, full-time
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Open technical support specialist roles
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Date: 08/24/2026 Work Location: Remote- Interviews via Teams JD: The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child serving systems. This role helps providers and county st…
$70k - $75k
IT Systems Specialist Posted On Aug 08, 2026 Location Columbus ,Ohio Salary $70,000-$75,000 Status Full Time Job ID 2... ...career. As an Information Technology Specialist, you will join a supportive, friendly, and down-…
- Work remotely, adhering to PST hours (9am-5pm) - Collaborate with a team of 7 members - Responsible for building and supporting the Epic Willow module - Complete day-to-day operational and support tasks related to Epic…
Maintain, troubleshoot, and upgrade hardware, software, and networks to ensure efficient operations across all offices Provide technical support and resolve IT issues for staff members, including troubleshooting desktop…
Partner with advisors and leadership to translate business questions into analytical solutions Monitor key performance indicators (KPIs) and provide recommendations for improvement Support strategic planning with forecas…
that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! If you love technology... ...Innovations & Solutions Inc . is seeking an IT Support Specialist to join our g…
marketing teams, as well as the VEH strategic business unit to develop and deliver growth plans, training, market intelligence, and sales support tools. As a divisional role, this position collaborates with market organi…
IT Desktop Support Technician JOB-10047089 Anticipated Start Date August 3, 2026... ...petrochemicals. Job Summary The Field Support Specialist will provide a combination of project management and technical coordination…
$60 - $70 per hour
Overview We are seeking an experienced CCaaS Business Analyst to support a contact center transformation initiative in a large... ...setting, facilitating requirements workshops, partnering with technical and business te…
$75k - $93k
test plan, writes test cases, and executes tests. Demonstrates technical aptitude by utilizing querying tools, understanding data... ...basic to intermediate problems. Provides process redesign and support including usin…
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What technical support specialists earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$30 | $48k–$62k |
| Senior | $28–$38 | $59k–$78k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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