$66k - $106k
and interpersonal skills Responsibilities: Install and support PC hardware, operating systems, and software applications... ...are committed to our employees and are seeking to welcome an IT Support Specialist to our tea…
Engineering & IT · Columbus, OH
IT Support Specialist jobs in Columbus, OH
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$18–$43/hr
Typical pay range
$62k
Median, full-time
8
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Open it support specialist roles
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Work Location: Columbus, Ohio Position Summary The CAE IT Support & Ticket Management Specialist is responsible for providing technical support for Computer-Aided Engineering (CAE) applications, infrastructure, and end-u…
storage systems and enterprise file shares, ensuring availability, performance, and data integrity. Collaborate with engineering and IT teams to ensure seamless integration of cloud services. Monitor system performance a…
WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and... ...connections. Plan, develop, install, configure, maintain, support, and optimize…
$35 - $40 per hour
OverviewWe are seeking a Desktop Support Engineer to provide hands-on and remote technical support for end users across the organization... ...Windows environments, end-user devices, account administration, and IT infras…
$55 - $62 per hour
Job Title: IT Engineer (Multi-Year Contract) Location: Columbus, OH Work Model: Hybrid — Tuesday through Thursday onsite,... ...Position Overview We are seeking an experienced IT Engineer to support enterprise monitoring…
$75 - $82.75 per hour
Job Title: Senior SAP IT Engineer (Contract to Hire) Location: Columbus, OH or Merrillville, IN Work Model: Hybrid — Tuesday... ...functional leadership and technical oversight for SAP solutions supporting a large-scale…
WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and... .... Coordinates post-installation operations and maintenance support. Mobilizes ne…
role is to provide technical infrastructure administration and support for the agency's enterprise geographic information systems (GIS)... ...Ensuring environments maintain compliance with enterprise IT security policies…
Network & Hosting Infrastructure Specialist We are looking for a Network & Hosting Infrastructure Specialist with strong experience... ...connectivity issues across network devices and servers • Support infrastructure di…
that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! If you love... ...you! Stellar Innovations & Solutions Inc . is seeking an IT Support Specialist to join our…
$60 - $65 per hour
sponsorship available Position Overview We are seeking a highly skilled Senior Windows Systems & Active Directory Administrator to support and lead enterprise infrastructure operations within a large, complex environment…
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What it support specialists earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $38k–$52k |
| Mid level | $25–$34 | $52k–$71k |
| Senior | $33–$43 | $68k–$90k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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