solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified... ...verbal and written communication skills, and a proactive approach to supporting clien…
Engineering & IT · Louisville, KY
IT Support Specialist jobs in Louisville, KY
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
35
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$17–$41/hr
Typical pay range
$59k
Median, full-time
5
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Open it support specialist roles
11 shown of 35 · sorted by freshness
and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. Fr…
ResponsibilitiesThe Clinical App Systems Analyst Epic-Spec serves as a subject matter expert for the supported clinical application technology system and demonstrates understanding of the complex functional and technical…
Role Description: This position is responsible for assigned clerical tasks. These will include but are not limited to data entry, filing, copying, scanning, mail, etc. Other duties will be assigned by management. Roles &…
leads, facilitate discussion on technical risk analysis and mitigation, preliminary routing and design and bill-of-material takeoff support. Offer value engineering and constructability solutions.Lead HDR scope, schedule…
$20 per hour
Randstad is seeking an experienced Client Support Specialist for a contract opportunity. In this role, you will be responsible for receiving, processing, and scheduling customer orders via phone and email while managing…
$45k - $50k
Vending and POS Technology! Are you a hands-on, experienced Field IT Technician skilled in hardware troubleshooting and installations? If you're ready to spend most of your time on the road supporting small businesses in…
$15 - $18 per hour
vulnerable people in our community, Wellspring is a pillar of hope. We support adults in building healthy & hopeful lives through behavioral... ...working at Wellspring... Wellspring Peer Support Specialist Summary: Peer…
- Provide construction oversight through installation. - Support commissioning, startup, and inter-system integration testing.... ...location in your email message. . #M1 #LI-DP1 . Ref: #404- IT Pittsburgh System One, an…
$15 - $17 per hour
vulnerable people in our community, Wellspring is a pillar of hope. We support adults in building healthy & hopeful lives through behavioral... ...employees say about Wellspring... In-Home Support Specialist Wellspri…
$95k - $125k
people, improving processes, and delivering exceptional customer support? We're looking for a Service Desk Manager to lead a high-... ...a leading technology solutions provider specialising in managed IT services, cybers…
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What it support specialists earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$24 | $36k–$50k |
| Mid level | $24–$33 | $50k–$68k |
| Senior | $32–$41 | $66k–$86k |
Adjusted for the Louisville market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
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Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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