responsible for handling inbound/outbound customer inquiries through both phone and e-mail... ...for providing adequate customer service in a professional manner. Additionally,... ...request. UniFirst Recruiters and/or r…
Customer Support · Louisville, KY
Customer Service Representative jobs in Louisville, KY
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
329
Open roles today
$14–$25/hr
Typical pay range
$39k
Median, full-time
2
Fresh in this list
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01
Open customer service representative roles
12 shown of 329 · sorted by freshness
Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to crea…
Louisville, KY offers base pay plus commission on the business you write — from brand-new customers and from sales within our existing book — along with the stability of meaningful service work. This role requires fluenc…
Account Representative - State Farm Agent Team Member Position Overview If you are motivated by performance and want to be rewarded... ...in the agency system Serve Spanish- and English-speaking customers clearly and acc…
Telemarketer is responsible for supporting a select team of Sales Representatives. The primary goal of this position is to increase sales... ...Generating Prospects • Make 100+ cold calls per day prospecting new customer…
These values help our Pharmaceutical Sales Representatives set goals based on our organization's... ...sell products to current and potential customers within a defined geography. Develop,... ...in particular with regard…
EXCITING CAREER OPPORTUNITY IN INSURANCE AND FINANCIAL SERVICES WITH A LOCAL STATE FARM AGENT. WE OFFER AUTO, HOME, LIFE, HEALTH AS WELL AS STATE FARM BANK PRODUCTS. VISIT OUR WEBSITE AT ( VISIT OUR FACEBOOK PAGE AND MEE…
$162k - $220.8k
responsible for engaging Hematologist and other key Oncology customers within a geographical universe and settings, including academic... ...Oncology therapeutic area and the current Oncology marketplace. You represent y…
$16 per hour
The Customer Service Rep is responsible for handling inbound and/or outbound phone calls from/to patients, caregivers and providers and provide appropriate customer service and an effortless experience to the caller. Mus…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
$35 per hour
management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial... ...Rate: $35 per hour Job Summary Customer Service Representatives delive…
$158.95k - $220k
advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through part…
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What customer service representatives earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$17 | $29k–$36k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Louisville market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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