$31.9k - $47.55k
currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois (... ...Serve as the primary point of contact for customers seeking assistance via inbound... ...billing-related questions, conc…
Customer Support · Chicago, IL
Customer Service Representative jobs in Chicago, IL
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
1,620
Open roles today
$17–$30/hr
Typical pay range
$46k
Median, full-time
4
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer service representative roles
11 shown of 1,620 · sorted by freshness
$20 - $25 per hour
LaSalle Network is partnering with a rapidly growing sports media and technology organization to hire a fully remote Customer Service Representative. This contract opportunity is ideal for candidates with strong customer…
$18 - $20 per hour
Job Description Customer Service Representative Burnham Park Animal Hospital | Chicago, IL Full-Time or Part-Time Opportunity About Us We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Ch…
$15 per hour
Paper Supply , an established food and paper distributor located in the south suburbs of Chicago (Alsip), is seeking a Customer Service Representative . The Customer Service Representative will interact with our customer…
our Patient Access Team! The Call Center Representative will be responsible for routine... ...provider and clinic staff availability, Erie services, and general patient information – including... ...Satisfaction: Provide…
$58.3k - $87.5k
Role Description: Oversee customer ordering needs to ensure complete customer satisfaction while managing internal system and inventories... ...Some college preferred or previous experience in customer service Ardagh Met…
$16 - $18 per hour
Customer Service Specialist At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for... ...* Keep accurate records of customer interactions * Represent Castle Automot…
Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor issues, managing escala…
$35 per hour
unlock potential. Learn more at wtwco.com. Job Description WTW has an exciting seasonal opportunity for a motivated Customer Service Representative in its Via Benefits business. This role involves managing customer relat…
CUSTOMER SERVICE REPRESENTATIVE CHICAGO, IL This position is the vital contact point for customers to place orders and will have primary responsibility of ensuring orders are delivered timely and accurately through follo…
Job Title: CUSTOMER SERVICE REPRESENTATIVE Position Purpose : To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his/her vehicle. Customer Service Advisor…
02
What customer service representatives earn in Chicago
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$21 | $35k–$43k |
| Mid level | $20–$25 | $41k–$52k |
| Senior | $24–$30 | $49k–$63k |
Adjusted for the Chicago market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
Ten quiet minutes a day
Applying for customer service representative jobs in Chicago?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.