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Customer Support · Chicago, IL
Customer Service Representative jobs in Chicago, IL
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
1,390
Open roles today
$17–$30/hr
Typical pay range
$46k
Median, full-time
5
Fresh in this list
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01
Open customer service representative roles
12 shown of 1,390 · sorted by freshness
$18 - $21 per hour
Customer Service Representative Employment Type: Full-Time, Permanent Work Arrangement: Onsite Experience Required: 0-2 years Salary: $18-$21/hour J ob Summary We are hiring a Customer Service Representative to provide f…
Job DescriptionADP is hiring a Sales Representative for our ADP Comprehensive Services business.ADP Comprehensive Services provides tailored HR, payroll, and benefits outsourcing, combining expert guidance with the ADP W…
$18.98 - $23.93 per hour
Requisition Number: 234143 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibili…
JOB DESCRIPTION Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description test Compensation and Benefits The hourly pay range estimated for this position based in Illinois is $180,000.00–$200,000.0…
$20 - $24 per hour
Customer Service Representative Location: Champaign, Illinois (Onsite Preferred | Remote Considered) Job Type: Full-Time | Temp-to-Hire Compensation: $20.00 $24.00/hour Schedule: Monday Friday | Standard Business Hours A…
responsibilities Supports team members to ensure deliverables meet customer requirements and provide value Participates in strategic... ...Bank is a global leader across banking, markets, securities services and payments…
Job Title: CUSTOMER SERVICE REPRESENTATIVE Position Purpose: To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his/her vehicle. Customer Service Advisors…
organization providing structured planning and coordination services to a broad client base. Our team is committed to... ...and professional communication. Position Summary: The Customer Service Representative is respons…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
CUSTOMER SERVICE REPRESENTATIVE CHICAGO, IL This position is the vital contact point for customers to place orders and will have primary responsibility of ensuring orders are delivered timely and accurately through follo…
Purpose: Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offerin…
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What customer service representatives earn in Chicago
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$21 | $35k–$43k |
| Mid level | $20–$25 | $41k–$52k |
| Senior | $24–$30 | $49k–$63k |
Adjusted for the Chicago market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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