If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative (bi-lingual Spanish) to join our team in Chicago, Illinois (US…
Customer Support · Chicago, IL
Call Center Agent jobs in Chicago, IL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
665
Open roles today
$15–$28/hr
Typical pay range
$44k
Median, full-time
3
Fresh in this list
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01
Open call center agent roles
12 shown of 665 · sorted by freshness
$70k - $90k
Company-paid flights, hotels, rental cars, and daily per diem while traveling Qualified customer traffic provided daily No cold calling Paid training and onboarding Uncapped earning potential Performance-driven culture t…
$53.34k
required. ESSENTIAL DUTIES Receives incoming emergency 9-1-1 calls from persons requesting public safety services or assistance... ...the following: Previous experience in a 9-1-1 emergency call center using a Computer A…
JDSB Trucking is a growing 25-truck intermodal drayage carrier serving the Chicago rail ramps. We're hiring a Night Dispatcher to keep freight moving after the day shift hands off — managing drivers, protecting appointme…
$55k - $65k
Day Dispatcher – Intermodal Drayage Pay: $55,000.00 – $65,000.00 per year Schedule: Monday–Friday, day shift ([6:00 AM – 5:00 PM] — drayage moves early) Location: 100% in-office — Chicago Yard, 5240 W 47th St, Chicago, I…
status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago... ...looking for a valuable addition to our Patient Access Team! The Call Center…
$36.99k - $46.23k
Our Team as a Telephone Operator - Receptionist! This position performs administrative support by answering and directing incoming calls, greeting visitors at the reception desk, and various other clerical duties. Key Re…
$19 - $21 per hour
C hicago Eye Consultants is seeking an energetic, patient-focused Bilingual Call Center Representative to join our collaborative, multi-specialty ophthalmology team in Stickney, Illinois. Bring your skills to a practice…
contacting schools, districts, after-school providers, and educational organizations in Philadelphia and Ohio. The role focuses on cold calling, email outreach, prospect research, lead qualification, appointment setting,…
Company Overview ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our p…
Sales Data Analyst - CPG Retail Analytics (Walmart / National Accounts) Location: Remote A growing food manufacturing company is seeking a Sales Data Analyst to support its North American retail sales organization and he…
$88k - $176k
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will be based in Chicago, IL. This is a hybrid role that has a requirement of working at least three days a week in the office.…
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What call center agents earn in Chicago
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$20 | $32k–$41k |
| Mid level | $19–$24 | $39k–$49k |
| Senior | $22–$28 | $45k–$58k |
Adjusted for the Chicago market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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