$176.4k - $235.97k
are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And…
Customer Support · Chicago, IL
Call Center Agent jobs in Chicago, IL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
534
Open roles today
$15–$28/hr
Typical pay range
$44k
Median, full-time
8
Fresh in this list
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01
Open call center agent roles
12 shown of 534 · sorted by freshness
$127.58k - $236.25k
leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organi…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organi…
Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools... ...and escalating more complex matters as needed. Documents incoming calls using a…
$171.6k - $338.3k
Position Summary The Team The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at…
Job DescriptionADP is hiring a Sales Representative for our ADP Comprehensive Services business.ADP Comprehensive Services provides tailored HR, payroll, and benefits outsourcing, combining expert guidance with the ADP W…
$122k - $240.5k
Help frame the purpose and desired outcomes of joint opportunity calls, recommend approaches that have worked in other accounts, and... ...services, and the broader Databricks marketplace.The TeamThe Sales Center of Exce…
Responsibilities: * Receive and manage leads provided by the company. * Make outbound calls to **truck drivers and owner-operators**. * **Handle calls in a customer- centered and professional manner, addressing questions…
The DO is not just a job, it is a purpose. The Dream Opportunity is a global nonprofit that teaches low-income and minority students about how to obtain corporate and high-income careers. We partner with large companies…
$20 - $25 per hour
messaging with current information regarding hours, policies, special events, and booking procedures Answer and direct incoming calls for Cira, Cabra, Lazy Bird, and Events Respond to general questions regarding our rest…
$19 - $21 per hour
C hicago Eye Consultants is seeking an energetic, patient-focused Bilingual Call Center Representative to join our collaborative, multi-specialty ophthalmology team in Stickney, Illinois. Bring your skills to a practice…
02
What call center agents earn in Chicago
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$20 | $32k–$41k |
| Mid level | $19–$24 | $39k–$49k |
| Senior | $22–$28 | $45k–$58k |
Adjusted for the Chicago market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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