tracking, managing, and building Compass database. PRINCIPAL DUTIES AND RESPONSIBILITIES: Generating Prospects • Make 100+ cold calls per day prospecting new customers and identify their needs • Overcome objections • Off…
Customer Support · Louisville, KY
Call Center Agent jobs in Louisville, KY
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
127
Open roles today
$13–$24/hr
Typical pay range
$37k
Median, full-time
7
Fresh in this list
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01
Open call center agent roles
12 shown of 127 · sorted by freshness
Job Overview: We are seeking a highly organized and detail-oriented Fuel Dispatcher to join our team. As a Fuel Dispatcher, you will play a crucial role in coordinating the transportation of fuel products to various loca…
OPPORTUNITY IN INSURANCE AND FINANCIAL SERVICES WITH A LOCAL STATE FARM AGENT. WE OFFER AUTO, HOME, LIFE, HEALTH AS WELL AS STATE FARM BANK... ...the concepts of Insurance and Financial Services Products Give me a call o…
$2,500 per month
required. Key Responsibilities: - Greet visitors and clients with a professional appearance and a smile - Answer incoming phone calls - Manage appointments and scheduling reservations - Promote and sell products and trea…
launches. Develop strategies, tactics, marketing initiatives, and sales programs as applicable to scope. Plan and organize sales calls in the territory for effective use of time and economic considerations to optimize pe…
OverviewThe Principal Account Executive is a senior field sales role responsible for making sales and obtaining high value orders/contracts through complex, consultative selling. The primary duty of this position is dire…
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
$14 per hour
COME GROW WITH US!! At Weed Man, we don't just nurture lawns; we cultivate careers! Discover an unparalleled career opportunity with Weed Man Lawn Care. We're currently offering immediate openings for dynamic individuals…
$17.86 per hour
Job Title: Bottle Line Worker Job Description Join our dynamic team as a Bottle Line Worker, where you'll play a crucial role in ensuring efficient loading and unloading of boxes from the production line. You will handle…
Inside Sales Consultant About the Role Task Buddie is looking for a motived Inside Sales Consultant to help drive our growth. In this role, you’ll focus on connecting with potential clients, presenting the value of our s…
Remote Client Agent – Work From Home | Training & Mentorship Included Are you looking for a remote opportunity where your income reflects... ...their needs • Build long-term client relationships (No cold calling. Warm le…
$50k - $150k
Outside Sales Rep - Lumber & Building Materials We are looking for an outgoing and energetic Outside Sales Rep in the Lumber and Building Materials industry to join our growing team! As the Outside Sales Rep, you will be…
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What call center agents earn in Louisville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $27k–$35k |
| Mid level | $16–$20 | $33k–$41k |
| Senior | $18–$24 | $38k–$49k |
Adjusted for the Louisville market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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