: Description Summary: The Executive Administrative Asst provides administrative support to an executive or division by performing an unlimited range of complex duties. Duties & Responsibilities: Answers the telephone, p…
Customer Support · Columbus, OH
Call Center Agent jobs in Columbus, OH
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
627
Open roles today
$13–$25/hr
Typical pay range
$38k
Median, full-time
5
Fresh in this list
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01
Open call center agent roles
12 shown of 627 · sorted by freshness
Our Opening and Your Responsibilities We’re seeking a Scheduling Analyst - Dispatcher to join our Columbus-based team. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Se…
Position Title: webMethods Platform Administrator Location: Columbus OH Duration: 6+ months Job Description: The webMethods Platform Administrator is responsible for the stability, security, performance, and lifecycle ma…
$47k - $51k
and professional environment. Job Description Job Summary We are seeking a professional and customer-focused Call Center Representative to provide exceptional service and support customer satisfaction. This role is ideal…
Position Overview We are seeking a customer-focused Call Center Agent to handle inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process. Key Responsibil…
make contact with patient/guarantors through inbound and Outbound calls and advise of remaining account balance(s). Answer any questions... ...or collections Experience with six months Experience in a call center environ…
and prospect customers, pre-quality customer contact information, and nurture leads. Additional responsibilities will include: Calling on customers to inform them about our products and services. Entering and pursuing sa…
ready to serve the central Ohio community in our Communications Center. We are primarily an emergency medical response service that has... ...are the following: * Handle and prioritize multiple in-bound calls. * Process…
customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Mus…
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…
their financial journey. Communicates with customers via phone calls and emails, in order to turn them around in a timely manner with... ...comprehensive health care coverage, on-site health and wellness centers, a retir…
EXPERIENCED BDC/ Call Center Reps Great pay! Commissions based on appointments & sold vehicles! Paid weekly, commissions paid monthly. Responsibilities Reach out to customers by completing phone calls, emails, and text m…
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What call center agents earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$36k |
| Mid level | $16–$21 | $34k–$43k |
| Senior | $19–$25 | $40k–$51k |
Adjusted for the Columbus market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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