$17.5 per hour
Description: Part Time Position - $17.50 an hour! Hours : Saturday and Sunday ONLY from 2:00pm to 10:30pm Even our part-time staff are entitled to benefits such as PTO and the newly added birthday holiday--- you now get…
Customer Support · Columbus, OH
Call Center Agent jobs in Columbus, OH
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
254
Open roles today
$13–$25/hr
Typical pay range
$38k
Median, full-time
9
Fresh in this list
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01
Open call center agent roles
12 shown of 254 · sorted by freshness
Locations: East Broad Street Summary of Duties: Responsibilities include greeting patients, answering phones, and returning calls, scheduling surgeries, reserving surgeries at the facilities, handling all PAT orders, sch…
requires exceptional communication skills, empathy and the ability to manage multiple tasks efficiently. This role manages patient calls for all (6) office locations, route calls to the appropriate office, registering pa…
M.J. Design Associates, Inc. is a well-established, family-oriented Design/Build Landscape and Grounds Maintenance firm based in Columbus, Ohio. The company is dedicated to fostering a supportive and collaborative work e…
35-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seekin…
$65k - $100k
Overview Snap-on Sales Representative - Selling Direct to Industrial CorporationsSnap-on Inc. is more than the premier global tool and equipment manufacturer; we are a leading global innovator, manufacturer and marketer…
$78.7k - $125.9k
Company DescriptionRRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
$123.2k - $164.85k
ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And…
mixed with a whole lot of hustle. Job Description Job Description : We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the frontline communicato…
$17 - $26 per hour
We are expanding our Milwaukee team and looking for driven individuals to join us. Position Overview We are hiring an Entry-Level Call Center Representative to handle customer inquiries, provide information, and support…
EXPERIENCED BDC/ Call Center Reps Great pay! Commissions based on appointments & sold vehicles! Paid weekly, commissions paid monthly. Responsibilities Reach out to customers by completing phone calls, emails, and text m…
Role Description: As a Licensed Insurance Customer Service Manager at Otto Insurance Group, you will be responsible for providing exceptional customer service to clients and assisting them with their insurance needs. Res…
02
What call center agents earn in Columbus
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$36k |
| Mid level | $16–$21 | $34k–$43k |
| Senior | $19–$25 | $40k–$51k |
Adjusted for the Columbus market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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