Call Center Representative Job Description We are hiring an experienced Call Center Representative to help us keep growing. Responsibilities for Call Center Representative Utilize company equipment to facilitate calls In…
Customer Support · Cleveland, OH
Call Center Agent jobs in Cleveland, OH
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
183
Open roles today
$13–$24/hr
Typical pay range
$37k
Median, full-time
3
Fresh in this list
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01
Open call center agent roles
12 shown of 183 · sorted by freshness
Become a shipping clerk and secure immediate weekly pay with a highly flexible schedule. We offer short-term mandates in distribution centers, allowing you to apply your administrative skills to manage carrier compliance…
$25 - $28 per hour
is not a quiet desk job. The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities... ...Technicians have what they need, when they need it Service calls, documentation, a…
$1,800 - $4,500 per week
Freight Dispatcher (Independent Contractor) — $1,800 to $4,500+ Weekly Potential Employment Type: 1099 / Independent Contractor Location: Remote (U.S. Based Only) This is a performance-based dispatch role working with ow…
$6,000 per month
Earn $6,000–$12,000+ Per Month | Freight Dispatchers Wanted (Experienced & Entry-Level) Truck Driver Nation is expanding and we are hiring both experienced and entry-level freight dispatchers who are ready to take charge…
$2,200 - $3,000 per week
Entry-Level Freight Dispatcher (Remote) – Earn $2,200 to $3,000 Weekly ($114,400–$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with st…
$8,000 per month
Freight Dispatchers Wanted (Experienced & Entry-Level) – Work From Home & Earn $8,000 to $15,000+ Per Month Truck Driver Nation is hiring motivated individuals ready to build a high-paying career from the comfort of home…
$1,800 - $3,200 per week
verbal and written Willingness to learn the freight dispatching process and industry practices Ability to handle multiple phone calls and client interactions professionally Basic proficiency with Google Sheets or Excel p…
$1,500 - $3,000 per week
Earn $1,500–$3,000+ Weekly | Now Hiring Freight Dispatchers (Experienced & Entry-Level) Truck Driver Nation is growing, and we're looking for Freight Dispatchers ready to take control of their financial future. Experienc…
intervention, and consultation services to assigned children and their families. Services primarily take place in Early Childhood Centers, Jewish Day Schools, and occasionally in the child's home and community. ESSENTIAL…
Job Overview Property & Casualty Customer Service Representative – Howard Hanna Insurance Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service…
Must live in United States Must Own a Computer Must be 18 years old Must have a clean background Part time or Full time available
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What call center agents earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$41k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
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Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
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Call Center Agent
02
Senior Agent
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Quality Analyst
04
Supervisor
05
Call Center Manager
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