$16.25 per hour
Description: Pay Rate: $16.25 /hr. plus monthly bonus ($0- 350) after 90 days. Hours: Monday - Friday 8:00am-4:30pm Who is Hospital Referral Services? Hospital Referral Services has an opening in the Cleveland area, and…
Customer Support · Cleveland, OH
Call Center Agent jobs in Cleveland, OH
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
143
Open roles today
$13–$24/hr
Typical pay range
$37k
Median, full-time
8
Fresh in this list
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01
Open call center agent roles
12 shown of 143 · sorted by freshness
MISTRAS Group is actively strengthening our Sales Team across our core growth markets—Power & Utility, Infrastructure, and Oil & Gas.We are seeking proven business development leaders who consistently win new business, b…
utilization of Hologic’s Radiofrequency Ablation (RFA) technologies, including Sonata and Acessa, within assigned hospitals and surgery centers. This role focuses on consultative sales, clinical education, and strategic…
exceed assigned revenue and sales targets.Prospecting & Pipeline GenerationConduct proactive prospecting activities, including cold calling, email outreach, and social selling.Generate and qualify new business opportunit…
$300k
Hungry, Humble, Honest, with Heart.The OpportunityAre you a driven sales professional with a proven track record in strategic account selling and managing large, complex deals within enterprise accounts? If so, you will…
$171.6k - $338.3k
Position Summary The Team The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at…
$122k - $240.5k
Help frame the purpose and desired outcomes of joint opportunity calls, recommend approaches that have worked in other accounts, and... ...services, and the broader Databricks marketplace.The TeamThe Sales Center of Exce…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
: Description Answers and directs all internal and external calls from the main hospital number in a prompt and courteous manner,... ...is an evening shift. The location is at the Cleveland Medical Center, Main Campus. Q…
$18 - $20 per hour
sales-related documentation. * Manage meeting room reservations and coordinate setup and equipment requirements. * Answer incoming calls, provide information, and route calls to appropriate team members. * Produce weekly…
intervention, and consultation services to assigned children and their families. Services primarily take place in Early Childhood Centers, Jewish Day Schools, and occasionally in the child's home and community. ESSENTIAL…
Remote Client Agent – Work From Home | Training & Mentorship Included Are you looking for a remote opportunity where your income reflects... ...their needs • Build long-term client relationships (No cold calling. Warm le…
02
What call center agents earn in Cleveland
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$41k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Cleveland market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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