$21.5 - $26 per hour
• Sterilize and maintain surgical instruments and medical equipment • Support veterinarians during routine and emergency field calls Qualifications Required • Previous receptionist or customer service experience • Knowle…
Customer Support · Washington, DC
Call Center Agent jobs in Washington, DC
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
689
Open roles today
$18–$33/hr
Typical pay range
$51k
Median, full-time
2
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open call center agent roles
9 shown of 689 · sorted by freshness
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approxim…
responsible for driving new pet insurance policy sales by engaging directly with pet parents through inbound calls, email, and chat in a fast-paced contact center environment across the United States. Guided by our purpo…
$19 - $23 per hour
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practi…
charts, reports, graphs, financial statements, and materials posted or distributed during meetings and or training. This is an on- call position. Hours are Monday through Friday from 7am to approximately 3:15pm. Position…
$26 - $28 per hour
uptime and resetting through online portal. Proactively communicate to clients as needed via push notifications, emails and phone calls. Communicate with Managers/Supervisors on delays, driver and vehicle issues, late ch…
$25 - $35 per hour
Job Title: Live Chat Support Agent About DESIGN RANK INC. DESIGN RANK INC. specialises in providing bespoke digital solutions, including custom web design, social media management, and comprehensive online branding. We a…
$95.16k - $100.64k
Collaboration skills ~Ability to communicate with diverse audiences ~Problem-solving skills Reports to: SVP, Federally Qualified Health Centers Position Designation: This position is designated as Safety Sensitive. You m…
$80k - $150k
Overview A top intelligence, investigations, and research consultancy is seeking a Researcher / Interviewer to join its washing to DC office. Key Responsibilities Conduct outreach to and interviews with a wide range of s…
02
What call center agents earn in Washington
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $38k–$48k |
| Mid level | $22–$27 | $45k–$56k |
| Senior | $25–$33 | $52k–$68k |
Adjusted for the Washington market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
Ten quiet minutes a day
Applying for call center agent jobs in Washington?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.