Remote Client Agent – Work From Home | Training & Mentorship Included Are you looking for a remote opportunity where your income reflects... ...their needs • Build long-term client relationships (No cold calling. Warm le…
Customer Support · Baltimore, MD
Call Center Agent jobs in Baltimore, MD
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
151
Open roles today
$15–$27/hr
Typical pay range
$43k
Median, full-time
6
Fresh in this list
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01
Open call center agent roles
12 shown of 151 · sorted by freshness
We are seeking an Inside Sales Representative to provide high-quality service and tailored insurance solutions in a fully virtual work setting supporting clients in Baltimore, MD and across the United States. Assist clie…
victory. This is your chance to turn leads into winning results. What You'll Do: Be the first point of contact: Answer inbound calls with confidence and professionalism. Seal the deal: Overcome objections, build trust, a…
role combines personal service with proactive inside sales. Between incoming inquiries and office visitors, you will make outbound calls, send texts and emails, and follow up consistently with prospective clients and fam…
$50k - $95k
Our Mission Here at HomeStar, we don't just remodel homes – we renovate careers! HomeStar is seeking a high potential Entry Level Sales Representative looking for growth and career advancement opportunities. Recognized a…
$161.25k - $268.75k
momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centered on early intervention to prevent and alter the course of disease, thereby pro…
What You Need To Know Location Territory: Prince Georges County Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technolog…
Management * Build relationships with: * Hospitals * Rehab centers * Assisted living facilities * Social workers & case managers... ...Activity Metrics * Number of referral visits per week * Calls/ emails/meetings comple…
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Branch Sales Administrator in Owings Mills, MD. UBEO is a distributor/servicer of document equipment and sof…
$800 - $1,500 per week
Company: TruePoint Construction LLC Position: Canvasser / Lead Generator Compensation: ~ Paid per qualified lead ~ Bonuses for closed deals ~$800 – $1,500+ per week potential About the Role: TruePoint Construction is hir…
$70k - $90k
We are a reputable leader in the signage industry, known for its commitment to innovation and delivering high-quality signage solutions. We are currently seeking a highly motivated Architectural Signage Sales Representat…
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What call center agents earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$47k |
| Senior | $21–$27 | $44k–$57k |
Adjusted for the Baltimore market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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