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Customer Support · Baltimore, MD
Call Center Agent jobs in Baltimore, MD
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
202
Open roles today
$15–$27/hr
Typical pay range
$43k
Median, full-time
5
Fresh in this list
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01
Open call center agent roles
12 shown of 202 · sorted by freshness
$24.35 - $42.71 per hour
MC Starting Salary Range: Min $24.35 - Max $42.71 HRLY ($42,155 targeted; Commensurate with experience) Employee group: Casual / On Call Schedule: Monday - Friday (Up to 27hrs per week as needed) Exempt Status: Exempt Lo…
$18.5 per hour
We are hiring immediately for a on call DISPATCHER position. Location : MedStar Union Memorial Hospital - 201 East University Parkway, Baltimore, MD 21218. Note: online applications accepted only . Schedule : On call sch…
Description The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player... ...special requests whenever possible Performs courtesy calls to guests and logs res…
$14.97 per hour
including PTO, holidays, and any other paid leave required by law. Job Description: A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting w…
$22 - $27 per hour
faxing and filing. This position is onsite 5 days per week in Baltimore, MD. How You'll Create Impact Answer and make phones calls and direct calls and receive messages. Communicate with Healthcare professionals to answe…
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's bes…
$48.65k - $79.3k
office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: Job Summary A Call Center Agent I receives and processes telephone calls from the general public requesting go…
As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…
$18.5 - $20 per hour
Machine Operator Job Summary The Machine Operator is responsible for operating and monitoring the production bottling line to ensure products are filled, labeled, packaged, and prepared for shipment accurately and effici…
Precision and customer service are your strengths. This finance firm in Baltimore, MD is seeking two temporary Client Operations Assistants support the onboarding processes for it’s clients within a busy division. Whethe…
Purpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks. Respo…
02
What call center agents earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$47k |
| Senior | $21–$27 | $44k–$57k |
Adjusted for the Baltimore market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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