$18 - $21 per hour
Customer Service Representative $18–21/hour Full-time opportunity in Hunt Valley, Maryland Schedule: Monday–Friday, daytime hours (five 8-hour shifts or four 10-hour shifts); no weekends Be the welcoming face of a specia…
Customer Support · Baltimore, MD
Customer Service Representative jobs in Baltimore, MD
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
348
Open roles today
$16–$29/hr
Typical pay range
$45k
Median, full-time
7
Fresh in this list
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01
Open customer service representative roles
12 shown of 348 · sorted by freshness
Join One of the Nation's Top Solar Companies and Launch Your Career! Appointment Setter Guaranteed Training & Ramping Pay | $75k - $150k+ OTE | No Experience Necessary Company: Soligo Solar - Visit Our Website ( Are you…
$89.6k - $149.3k
Overview:The Office of the Customer Strategy & Business Performance position serves as a strategic partner to senior leadership, providing... ...of 6 years’ relevant work experience in banking/financial services or consu…
$112.88k - $179.48k
Escalates unresolved global billing or reporting issues to senior management to support timely resolution.Tracks team metrics, analyzes service- level trends, and implements solutions to maintain exceptional client servi…
$23.57 - $27.06 per hour
What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ~2 years of customer service experience ~ Strong computer, typing and 10-key skills ~ Experience with Microsoft Office ~ Ava…
acoustics, rail noise, and vibration. Our acoustics team specializes in acoustical modeling, measurements, consulting, and expert witness services. In the role of Noise Specialist 2, we'll count on you to:Serve as an exp…
Stellar Promotions is looking for an entry level customer service representative to join our team in our Maryland office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and mai…
Career growth and development Affordable and comprehensive benefits package Position Summary: The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central poi…
$23 - $26 per hour
American Leak Detection, Inc. Job Summary: American Leak Detection of Maryland is looking for a qualified Customer Service Representative who has the ability to manage the customer relationship from first call to final i…
$20 - $21.59 per hour
offering high-quality financial products and services. MECU’s success in empowering our... ...our Call Center as an Account Services Representative (ASR) I. This is a part-time position... ...Preferred ASR I – One (1) ye…
oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.... ...relationships with a wide spectrum of customers to include Hospitals, IDN’s, Academic... ...and other HCP meetings when ap…
technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative , you’ll work to help our patients check into the hospital. It’s f…
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What customer service representatives earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $16–$20 | $34k–$42k |
| Mid level | $19–$24 | $40k–$50k |
| Senior | $23–$29 | $47k–$61k |
Adjusted for the Baltimore market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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