enthusiastic and dedicated professionals to help us provide exceptional service and peace of mind to our clients. Why Join Us? 1. Rewarding... ...: Excellent verbal and written communication abilities. - Customer Service…
Customer Support · Baltimore, MD
Customer Service Representative jobs in Baltimore, MD
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
514
Open roles today
$16–$29/hr
Typical pay range
$45k
Median, full-time
3
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer service representative roles
12 shown of 514 · sorted by freshness
Health's Accounts Payable department is seeking a motivated, passionate, and experienced Accounts Payable Associate to join our Customer Service team. The selected candidate must have great communication skills to manage…
oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.... ...relationships with a wide spectrum of customers to include Hospitals, IDN’s, Academic... ...and other HCP meetings when ap…
$22 - $27 per hour
role is responsible for answering and providing information to customers, Healthcare professionals regarding activities, offices and employees... ...manner. Performs other duties as assigned by customer service manager o…
$48.65k - $79.3k
telephone calls from the general public requesting government services or information and non-emergency police calls and prepares... ...Call Center Trainee or two years of experience as a Call Center Representative in a…
$58k - $65k
other — in the work and outside of it Room to grow — this role touches every part of our operation What You’ll Do: Client Service & Phone Coverage Assist with inbound client calls — professional, calm, and accurate every…
$16.12 - $23.21 per hour
you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the fir…
$17.55 - $25.46 per hour
and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their... ...Physical Demands: The physical demands described here are representative of those th…
$158.95k - $220k
advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through part…
$20 - $21.59 per hour
offering high quality financial products and services. With more than $1.2 billion in assets... ...our Call Center as an Account Services Representative (ASR) I. This is a full-time position... ...Required ASR I – One (1…
$800 - $1,500 per week
etc.) Set appointments for free roof inspections Collect basic homeowner information Track leads using company system Represent the company professionally ✅ Requirements: Strong communication skills Comfortable knocking…
technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative , you’ll work to help our patients check into the hospital. It’s f…
02
What customer service representatives earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $16–$20 | $34k–$42k |
| Mid level | $19–$24 | $40k–$50k |
| Senior | $23–$29 | $47k–$61k |
Adjusted for the Baltimore market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
Ten quiet minutes a day
Applying for customer service representative jobs in Baltimore?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.