$20 - $23 per hour
SALES DEVELOPMENT REPRESENTATIVE – PAVING DIVISION Eastern Paving | Full-Time | Fort Washington... ...fastest growing commercial property services companies in the Mid-Atlantic region,... ...experience in sales, lead gen…
Customer Support · Philadelphia, PA
Customer Service Representative jobs in Philadelphia, PA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
821
Open roles today
$17–$30/hr
Typical pay range
$46k
Median, full-time
4
Fresh in this list
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01
Open customer service representative roles
9 shown of 821 · sorted by freshness
to the people who need them. We help customers gain insight and access to their markets... ...contract Pharmacy Support Call Center Representative to join our team. In this position, you... ...global provider of clinical…
SUMMARY: The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective c…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
$22.18 per hour
Dentistry is searching for a Call Center Representative! As the second-oldest dental school in... ...education, research efforts, community service and pioneering healthcare services.... ...Provide a professional and pol…
organization providing structured planning and coordination services to a broad client base. Our team is committed to... ...and professional communication. Position Summary: The Customer Service Representative is respons…
$50k - $150k
elevate engagement across the complete customer journey. The company offers the industry... ...wide business process consulting, with services designed to lower environmental impact.... ...and mentor less experienced sal…
Description: Are you passionate about travel and providing top-notch service? As a Travel Experience Coordinator , you’ll be the go-to... ...: ~Passion for travel and exploration ~Strong customer service and interpersona…
02
What customer service representatives earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$21 | $35k–$43k |
| Mid level | $20–$25 | $41k–$52k |
| Senior | $24–$30 | $49k–$63k |
Adjusted for the Philadelphia market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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