$90k - $153k
experience. You'll thrive in this position if you're organized, collaborative, and client-focused — with a passion for financial services and a drive to deliver results in a fast-paced, global environment. Key Responsibi…
Customer Support · Philadelphia, PA
Customer Service Representative jobs in Philadelphia, PA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
871
Open roles today
$17–$30/hr
Typical pay range
$46k
Median, full-time
7
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01
Open customer service representative roles
10 shown of 871 · sorted by freshness
SUMMARY: The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective c…
$16 per hour
StatesRole SummaryThe Product Flow Specialist contributes to the customer experience by supporting back of house operations and flow of... ...disability, national origin or ancestry, ethnicity, citizenship, service in th…
The AstraZeneca’s US BioPharma CVRM Primary Care Team plays a fundamental role to ensuring a comprehensive view of patient care and customer engagement within our Cardiovascular, Renal and Metabolic Disease (CVRM) therap…
$112.88k - $179.48k
Escalates unresolved global billing or reporting issues to senior management to support timely resolution.Tracks team metrics, analyzes service- level trends, and implements solutions to maintain exceptional client servi…
Specialist Products Industry - Consumer Goods, Retail, Travel | Industrials, Automotive, Life SciencesAccenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building…
Duties:Job Summary:Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices... ...to record accurately all needed information.Exhibits sound customer service s…
outreach and respond to inbound inquiries from potential clients Qualify leads and identify opportunities to present relevant services Guide prospects through the initial stages of the sales cycle, including needs assess…
$22.5 per hour
Job Title: Call Center Representative Job Overview: Contemporary Staffing Solutions is seeking a Call Center Representative to join... ...opportunity is ideal for professionals who thrive in a fast paced customer service…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
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What customer service representatives earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $17–$21 | $35k–$43k |
| Mid level | $20–$25 | $41k–$52k |
| Senior | $24–$30 | $49k–$63k |
Adjusted for the Philadelphia market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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