hiring a Major Accounts Client District Manager, Mid-Market.ADP Major Accounts supports... ...sophisticated regulatory requirements, requiring customized solutions, system integrations, advanced... ...the latest technolo…
Customer Support · Philadelphia, PA
Customer Success Manager jobs in Philadelphia, PA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
532
Open roles today
$28–$65/hr
Typical pay range
$89k
Median, full-time
11
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01
Open customer success manager roles
12 shown of 532 · sorted by freshness
$109k - $137.7k
beneficial, positive relationships with customers. This is role can be performed from anywhere... ...data analytics, security software, risk management software or networking performance)... ...of exceeding yearly quotaR…
Role SummaryThe Senior Manager of Brand Strategy & Integrated Marketing is a strategic,... ...Group businesses, deeply understanding its customer, product priorities, business goals, and... ..., roles, priorities, and me…
bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
$133.37k - $156.9k
on a journey to do our best. Helping the customers and businesses we serve to make better... ...DescriptionDirectly and through staff, manages and coordinates the operational activities... ...feedback, measuring progress…
about providing clarity and hope.The Healthcare Provider Account Manager is responsible for driving territory growth and profitability... ...general economics of business.Ability to develop and sustain strong customer re…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
$115.2k - $138.24k
description: The Workforce Planning Major Projects Lead will enable successful mobilisation, deployment, and demobilization of talent across... ...workforce planning activities, aligning stakeholders, managing workforce…
opportunities to deliver a variety of services including but not limited to design, consulting, advisory services, owners engineering, asset management, due diligence, and planning. Clients may include power utilities, c…
leadership team to coordinate staffing/recruiting plans for key hires and assist leadership as necessary with technical or project management hires.Work as part of the PA-OH-WV-DE Water Business Group leadership team to…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
Summary: Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.…
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What customer success managers earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $28–$38 | $59k–$78k |
| Mid level | $37–$50 | $76k–$103k |
| Senior | $47–$65 | $97k–$135k |
Adjusted for the Philadelphia market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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