$115k - $175k
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company... ...Identify and lead opportunities for account expansion while managing comple…
Customer Support · Philadelphia, PA
Customer Success Manager jobs in Philadelphia, PA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
746
Open roles today
$28–$65/hr
Typical pay range
$89k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 746 · sorted by freshness
$75k - $135k
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company... ...looking for a highly motivated and experienced Customer Marketing Manager.…
Role Summary: We are seeking a successful, qualified, and experienced Community Medical... ...step up from the Community Medical Liaison Manager position and is responsible for overall... ..., Marketing, Sales, Advocacy,…
development. Project Lead As a Project Leader at ICON, you will be responsible for guiding and managing medical communications and publication projects to ensure the successful delivery. What You Will Do: You will manage…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
an elite salesperson who has experienced success in a challenging complex industrial or... ...is seeking to add a Strategic Accounts Manager to develop accounts in the Nuclear market... ...nuclear plant experience. Devel…
we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committ…
$91k - $130k
project leads work on various projects as assigned by a Department Manager or Lead Engineer. This position will play a role in the entire... ...resolution * Drawing and specification production * Customer and vendor acce…
As part of the Client Services Department, the Digital Account Manager plays a key role in client acquisition, retention and account... ...all or some areas of digital marketing and are pivotal to the successful planning…
, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment... ...on LinkedIn. Job Description The Strategic Account Manager (SAM) is respons…
meetings; conduct root cause analysis to identify and solve problems in support of the business. Duties include: Independently plan, manage, coordinate, and oversee project activities and daily operational functions to e…
Summary: Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.…
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What customer success managers earn in Philadelphia
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $28–$38 | $59k–$78k |
| Mid level | $37–$50 | $76k–$103k |
| Senior | $47–$65 | $97k–$135k |
Adjusted for the Philadelphia market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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