$97.3k - $130.8k
you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our to…
Customer Support · Washington, DC
Customer Success Manager jobs in Washington, DC
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
4,164
Open roles today
$33–$75/hr
Typical pay range
$103k
Median, full-time
3
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Open customer success manager roles
11 shown of 4,164 · sorted by freshness
Turnitin, LLC is seeking a Customer Success Manager for NOA Higher Ed. West Coast, USA Remote. You will own retention, drive adoption, and build executive relationships across higher education institutions to ensure meas…
time. SAP is not offering current or future visa sponsorship for this role at this time. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey wit…
$113k - $177k
innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our... ...product roadmap Qualifications To be successful in this role you have: You have 5+ years of account management, impl…
Who You Are Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experi…
controlled digital identities for citizens, customers, and workforces. Through advanced... ...secures access, and simplifies identity management at scale. We’re trusted by leading organizations... ...Overview We are seek…
your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence... ..., and grow Energy Exemplar's customers. The Customer Success Manager wil…
client base. We work with clients across the United States, with global ambitions in the years ahead. Who You Are: As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most impo…
Job Description Job Description Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech compan…
fintech and software solutions that help doctors better manage their practices, so they can have time back to focus... ...Nitra was created by unicorn founders who have successfully scaled to thousands of customers and e…
Job Description Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that... ...project progress reporting. Track and report on hours spent on customer projects. U…
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What customer success managers earn in Washington
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $33–$43 | $69k–$90k |
| Mid level | $42–$57 | $88k–$119k |
| Senior | $54–$75 | $112k–$156k |
Adjusted for the Washington market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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