Go Vocal is hiring a Government Success Manager for North America. You will manage a book of 45+ North American clients, onboarding them, driving adoption, retention, and upsell, while collaborating with a junior manager…
Customer Support · Raleigh, NC
Customer Success Manager jobs in Raleigh, NC
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
644
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
4
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01
Open customer success manager roles
12 shown of 644 · sorted by freshness
A travel agency is seeking a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. The role involves assisting customers with travel inquiries, coordinating details, an…
Job Description Job Description Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN’s advanced hatchery automation solution…
Job Description Job Description Client Success Manager Location: Raleigh, NC (Hybrid) Job Type: Full-Time Department: Sales... ...and strategic planning meetings · Act as the “Voice of the Customer” while collaborating a…
$150k
responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their... ...critical SecOps workflow. You will be responsible for…
with excellent communication skills Analytical thinking and problem-solving capability Great attention to detail and time- management skills NICE-TO-HAVES Experience working in a non-profit environment or ministry settin…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$70k - $85k
Job Description Job Description Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: ~3+ years of experience in Custom…
that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Customer Success Manager to join our team. The Customer Success Manager will apply knowledge, experi…
improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Senior Customer Success Manager to join our team. The Senior Customer Success Manager plays a critical le…
$14 - $15 per hour
Position Summary: A SPENGA Member Success Sales Associate is a positive, energetic, and... ...perks! Qualifications: ~Strong management and leadership abilities ~Previous... ...philosophy ~Motivation and drive ~Excellent…
empower all generations. We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community -... ...subset of K4Connect’s client base and will focus on helping customers be suc…
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What customer success managers earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$94k |
| Senior | $43–$60 | $89k–$124k |
Adjusted for the Raleigh market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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