$163k - $322k
Sciences CRM Global Delivery Lead Our Deloitte Customer team empowers organizations to build... ...activities including service, customer success and professional services is growing in... ...CRM Global Delivery Lead Sen…
Customer Support · Raleigh, NC
Customer Success Manager jobs in Raleigh, NC
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
479
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
11
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01
Open customer success manager roles
12 shown of 479 · sorted by freshness
$115.2k - $138.24k
description: The Workforce Planning Major Projects Lead will enable successful mobilisation, deployment, and demobilization of talent across... ...workforce planning activities, aligning stakeholders, managing workforce…
$81.11k - $137.89k
challenge the status quo.We are seeking an experienced Account Manager to lead integrated marketing, communications, public outreach,... ...safety, mobility, transit, and public awareness.The successful candidate will ha…
provide exceptional service to our people, customers, and our communities. Audit and... ...Computer Science, Accounting, Business Management, Information Systems (or related discipline... ...those that must be met by an…
You are customer focused, enjoy building relationships and providing financial advice to... ...clients. A role as a Business Relationship Manager is for you. As a Business Relationship... ...workforce are directly linke…
Gianna MigliareseAbout Us:At ZP Group, we obsess about the success of our customers and consultants. We believe the development and growth of our... ..., with the end goal of earning your promotion to Account Manager. Ba…
job, it’s a chance to lead innovation, engineer impact, and build a legacy of excellence.HDR is looking for an experienced Project Manager - Building Design to join the Building Engineering Services Business Group in our…
water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
community, but around the world. We believe waste is more than management, it’s also an opportunity to innovate. As part of our Waste... ...engineering, and the ability to manage teams and projects. The successful candid…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...staff for the construction phase of projects to ensure the successful impleme…
water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
empower all generations. We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community -... ...subset of K4Connect’s client base and will focus on helping customers be suc…
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What customer success managers earn in Raleigh
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$94k |
| Senior | $43–$60 | $89k–$124k |
Adjusted for the Raleigh market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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