$180k - $225k
opportunities — know where the market is and how to position EPAM for success Lead the full sales lifecycle from opportunity... ...to scope and price engagements Drive account revenue growth, manage pipeline, and own P&L…
Customer Support · Richmond, VA
Customer Success Manager jobs in Richmond, VA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
762
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
5
Fresh in this list
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01
Open customer success manager roles
12 shown of 762 · sorted by freshness
Relationships. Solve Problems. Deliver an Exceptional Customer Experience.At Cobb Technologies, success starts with our people. As Virginia's leading... ...seeking a motivated and detail-oriented Customer Success Manager…
locations across North America, we help customers complete critical projects safely,... ...ensuring projects are completed safely and successfully, we'd love to hear from you.What You'll... ...stakeholders.Partner with t…
growing agency’s sales department, earn commission on their own deals, and participate in the upside of the broader team’s success. The Sales Manager / Richmond Market Lead is responsible for building, managing, and driv…
$190.8k - $300.3k
resource. This is a field-based account management position that will have responsibility... ...trust with colleagues, stakeholders, and customers through effective communication,... ...business or organizational needs.…
$103.6k - $166.75k
we do, including how we partner with our customers and suppliers, how we attract and retain... ...visit . What will you do as Account Manager at Sealed Air? The Account Manager is... ...opportunities from lead generation…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
pricing calculator and technology Loan products designed specifically for real estate investors Experienced management team committed to your success Remote work environment Supplemented health insurance What You'll Do A…
$64.7k - $120.4k
Marsh McLennan Agency Client Manager – Surety Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightes…
Job Details: Account Manager Position Specifications: Increase sales within the existing account base and grow the base by finding several new viable accounts each year Reestablish customer relationships Call on Mechanic…
Description Job Description Description: Some people are good at managing accounts. The best ones are good at managing relationships —... ...to earn trust over time, build relationships, and turn strong customer relation…
$64.7k - $120.4k
Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts t…
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What customer success managers earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$94k |
| Senior | $43–$60 | $89k–$124k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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