$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
Customer Support · Richmond, VA
Customer Success Manager jobs in Richmond, VA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
325
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
11
Fresh in this list
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01
Open customer success manager roles
12 shown of 325 · sorted by freshness
$186.5k - $311k
candidates with an entrepreneurial spirit, strong relationship management skills, and a proven track record in selling professional... ...price to win, to close and warm hand-off to the delivery teamThe successful candid…
to present the best ADP solutions.You will use your ability to manage multiple sales processes at the same time through various... ...RequirementsBonus points for these:Preferred QualificationsAbility to successfully bui…
$113.93k - $242.11k
and storage), Coal Combustion Residual Management, Environmental Site Assessment and Remediation... ...a hybrid workstyle model and the successful candidate will be aligned to one of our... ...a focus on delivering an ex…
$100k - $150k
partners directly with Program Leadership to manage program risk, accelerate program growth,... ...across the program to ensure mission success. Lead and negotiate prime contract, task... ...with internal and external cu…
Partner with business to define features Partner with engineering to refine features Basic qualifications: At least 3 years of product management experience or at least 3 years of experience in product design, agile deli…
$123.34k - $188.62k
make this a truly special place to be. The Development Project Manager - Electrical Subject Matter Expert (SME) is primarily... ...Virginia with compensation that aligns with your location. The successful candidate’s sta…
$130k - $190k
activities forms the basis for the company’s success. People. Passion. Performance. It is... ...responsible for FP&A, business-performance management, management accounting, profitability,... ...Develop and challenge pro…
communications plans that include target audience strategies, marketing, advertising plans, and collateral material development.You develop and manage project scopes and budgets.You are comfortable working on multi-disci…
Title:Project Manager, Permit & Communications LeadKBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions... ...strategies, and project readiness, while supporting successful project execu…
to influence critical decisions before construction begins. The successful candidate will evaluate design maturity, construction... ...competitive compensation package with robust benefits. Your role Manage and lead pre-…
$109.9k - $125.4k
Overview Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer- Centric Partner to our auto dealers, anchoring your efforts firmly within the…
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What customer success managers earn in Richmond
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$94k |
| Senior | $43–$60 | $89k–$124k |
Adjusted for the Richmond market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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