level, typical projects impact the broader customer base of Johns Hopkins and its most... ...environments. Interface with senior level IT management, department heads, JHM personnel,... ...productivity tools, including d…
Customer Support · Baltimore, MD
Customer Success Manager jobs in Baltimore, MD
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
498
Open roles today
$28–$63/hr
Typical pay range
$87k
Median, full-time
2
Fresh in this list
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01
Open customer success manager roles
12 shown of 498 · sorted by freshness
$93.8k - $140.6k
of What You'll Do As a Market Development Manager – Beer & RTD, you will play a pivotal role in driving the growth and success of Gallo brands across Retail and On Premise... ...with shopper marketing, sales finance, and…
$190k - $230k
Serve as the primary local market expert, continuously assessing customer preferences and patient needs, treatment dynamics, access... ...with Sabril® In the future, potential to be responsible for management of, and col…
$87.91k - $153.87k
assigned Lead Regional programs ASC Management System Global HQ SC Employee... ...business relationships vital to project success. ~ Excellent presentation, verbal, and... ...project results, executive sponsor, external…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
Role: Project Manager – Interfaces & Integration (FACETS Claims Systems) Work model: Hybrid (onsite + remote) Location: DMV area — Baltimore, MD / Washington, DC (EST) Type: Contract-to-hire | Hours: 40/week Openings: 5…
$121.9k - $219.41k
us across the world – are what makes this company a great place to work. We are looking to hire an Senior Sales Operations Manager immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryl…
dental office is looking for an experienced Dental Front Desk Manager to join our growing team! We are known for our warm, welcoming... .... Leadership experience is preferred, and strong communication/ customer service…
$110k - $140k
Project Manager Location: MD 21222 (Dundalk, Maryland) Company Snapshot A dynamic organization that specializes in delivering integrated technology, manufacturing, and professional‑service solutions. The firm partners wi…
Selling Sales Manager Location: Baltimore, MD Company: Daybrook Kitchen & Bath Employment Type: Full-Time Overview... ...standards aligned with company goals Requirements ~5+ years of successful home improvement sales ex…
GENERAL MANAGER Building Materials Manages all branch aspects in developing strategies and objectives toward driving store sales and... ...vehicle and equipment maintenance measures. * Solicit and value customer feedback…
communities through innovative, sustainable, and people-centered design. We're currently seeking an experienced Senior Highway Project Manager to join our Transportation Business Line in the Baltimore area. This position…
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What customer success managers earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $28–$37 | $58k–$76k |
| Mid level | $36–$48 | $74k–$100k |
| Senior | $45–$63 | $94k–$131k |
Adjusted for the Baltimore market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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