bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
Customer Support · Baltimore, MD
Customer Success Manager jobs in Baltimore, MD
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
368
Open roles today
$28–$63/hr
Typical pay range
$87k
Median, full-time
11
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer success manager roles
12 shown of 368 · sorted by freshness
$100k - $125k
building performance while supporting customers, teams, and project outcomes with a strong... ....Role OverviewAs a Controls Project Manager 4, you will act as the on-site project... ...execution to ensure each project i…
ourselves: What is our impact on the world?Watch Our Story:' Water Business Group is growing, and we are looking for experienced Project Managers to help lead our program forward. This is an exciting opportunity to join…
world?Watch Our Story:' Water Business Group is expanding, and we’re seeking accomplished Senior Project Managers to help drive our program’s continued success. This is a compelling opportunity to step into a high-impact…
$198.7k - $391.6k
the most important channels for growth, customer engagement, and margin performance - not... ...business outcomes.The Commerce Strategy Senior Manager is a client-facing consulting leader... ...modeling Deloitte leadersh…
$161.25k - $268.75k
health challenges.Position Summary:You will manage a defined territory to build strong,... ...ensure timely availability of therapies.Use customer insights and data to prioritize actions,... ...people by the end of the d…
$89.6k - $149.3k
Overview:The Office of the Customer Strategy & Business Performance position serves as... ...competitive intelligence, performance management, executive reporting, financial oversight... ...against organizational priorit…
$112.88k - $179.48k
journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.SummaryThe Manager, Client Accounts, working in collaboration with and in support of the firm’…
skilled professionals to deliver exceptional results. Enhance your career in a dynamic, on-site environment.Job DescriptionProject Manager OverviewThe Project Manager will oversee the planning, execution, and completion…
communications plans that include target audience strategies, marketing, advertising plans, and collateral material development.You develop and manage project scopes and budgets.You are comfortable working on multi-disci…
Design-Build (PDB), Engineer-Procure-Construct (EPC), Construction Manager- General Contractor (CMGC) / Construction Manager at Risk (CMAR... ..., and transitioning projects from pursuit to execution. The successful cand…
$109.9k - $125.4k
Overview Dealer Success Manager As a Dealer Success Manager, you operate as a Strategic Consultant and Customer- Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. Th…
02
What customer success managers earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $28–$37 | $58k–$76k |
| Mid level | $36–$48 | $74k–$100k |
| Senior | $45–$63 | $94k–$131k |
Adjusted for the Baltimore market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
06
Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
Ten quiet minutes a day
Applying for customer success manager jobs in Baltimore?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.