Job Description: Customer Success Manager Company: Amazon Location: NYC Job Type: Contract Salary Annual Salary Range: $454 - $465,665 Job Responsibilities Develop and maintain strong relationships with customers to ensu…
Customer Support · New York, NY
Customer Success Manager jobs in New York, NY
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
3,665
Open roles today
$35–$79/hr
Typical pay range
$109k
Median, full-time
5
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01
Open customer success manager roles
12 shown of 3,665 · sorted by freshness
$100k - $130k
make, both internally and outwardly to our customers. We actively encourage Elliptities to... ...centric professional with experience in managing SaaS renewals? Are you looking for your... ...The Impact You Will Have: As…
$78k - $126k
as determined by the business needs of the team. This role will be based in either New York, Chicago, or Omaha. The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Cu…
chargebacks from a constant headache into a managed, predictable part of doing business. Our... ...with product, engineering, data, success and go-to-market teams to build technology... ...Manage a portfolio of top-tier…
time. SAP is not offering current or future visa sponsorship for this role at this time. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey wit…
$130k - $145k
future, and we need you to help shape it. Who We're Looking For - The Dream Maker We’re looking for an Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication…
minded consumers, and continues to expand its roster of like minded clients. As the agency grows, it requires an experienced Customer Success Manager to own client relationships and ensure consistent value delivery. This…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now... ...the most important business processes. Mission As a Customer Success Manager, your rol…
against far larger competitors by out-executing them. The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise…
$125k - $165k
JOB TITLE : Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday – Friday 9:00a – 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k - $165k App…
$128k - $161k
doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since... ...Your Mark: With very limited direction, the Customer Success Manager delivers post-sales…
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What customer success managers earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $35–$46 | $73k–$95k |
| Mid level | $44–$60 | $92k–$125k |
| Senior | $57–$79 | $119k–$165k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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