and build long-term relationships with customers. Customer champion within Merkle Science... ...sponsors. Ensure the timely and successful delivery of our solutions according to... .... At least 3 years of prior account…
Customer Support · New York, NY
Customer Success Manager jobs in New York, NY
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,956
Open roles today
$35–$79/hr
Typical pay range
$109k
Median, full-time
6
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01
Open customer success manager roles
11 shown of 1,956 · sorted by freshness
their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment…
Lead Salesforce transformation and drive revenue for top life sciences clients.At EPAM, we solve complex business challenges through advanced technology and trusted client partnerships. As a Salesforce Client Partner for…
$240k - $275k
in Banking across Analytics, Data, AI or Operations spaceStrong relationships with senior executives across large U.S. banks.Proven success in opening new buying centers and expanding business within existing client acco…
$230k - $325k
of professionalism, and quality and in a timely mannerWork with Netflix Ad Sales Product, Marketing, Research, and Revenue Yield Management to ensure that client’s needs are being metNegotiate pricing, advertising placem…
$180k - $200k
chargebacks from a constant headache into a managed, predictable part of doing business. Our... ...with product, engineering, data, success and go-to-market teams to build technology... ...Manage a portfolio of top-tier…
$145k - $160k
but most teams are struggling. Reps are buried in admin work, managers are stretched thin, and leaders can’t see what’s really... ...collaboration in sales — and we’re just getting started. As a Customer Success Manager…
$162k - $230k
mission, the Sales team partners closely with customers to deeply understand their businesses... ...meaningful revenue growth and long-term success on the platform—while maintaining strong... ...the roleWe’re looking for…
Job Description: Customer Success Manager Company: Amazon Location: NYC Job Type: Contract Salary Annual Salary Range: $454 - $465,665 Job Responsibilities Develop and maintain strong relationships with customers to ensu…
$130k - $145k
future, and we need you to help shape it. Who We're Looking For - The Dream Maker We’re looking for an Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication…
$155k - $175k
want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high... ...: We are seeking a highly motivated and skilled Customer Success Manager with a…
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What customer success managers earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $35–$46 | $73k–$95k |
| Mid level | $44–$60 | $92k–$125k |
| Senior | $57–$79 | $119k–$165k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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