personalized offer.Find me a jobWe are seeking an experienced Senior Calypso Business Analyst to join a dynamic technology team supporting front-to-back capital markets processes. This role will act as a key liaison betw…
Customer Support · New York, NY
Technical Support Specialist jobs in New York, NY
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
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$25–$52/hr
Typical pay range
$76k
Median, full-time
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Open technical support specialist roles
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$78k - $124.75k
levels (FDO, tech engineers, tech POs, report team, etc.).• Provide support on each step of data activation. Collaborating with other team... ..., Data Quality rules, source system inventories, etc.Strong technical and d…
$45 - $55 per hour
in New York, NY.Summary:We are seeking a highly analytical and technically skilled ServiceNow & Power BI Reporting Engineer to design,... ...Management Reporting* Omnissa Workspace ONE/Microsoft Intune* macOS Support & T…
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.…
Principal Duties:Tech support (remote and on-site) preferably in a healthcare setting, implementation, integration and application (client-server and web-based) support experience. Good understanding of network, security…
This is for Epic inpatient Research Sr. Implementation roleShould have 5 Experience in Full Epic implementation Cycle in large healthcare systems, Current certifications in Epic Research and relevant modulesLead and mana…
required middlewareEvaluates options and recommends the most effective strategy for meeting biomedical system needs of all Client clinical areas and facilitiesPerforms application support functions including problem solv…
$92.14k - $108.4k
and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our... ...of data; comfortable navigating extensive Excel spreadsheets. Technical Profic…
Role - Technical Support Specialist Location - New York, NY /Santa Clara, CA (onsite Job type- Full Time Employment Exp8 - 10 years of experience Job Description Must Have Technical/Functional Skills Linux systems Comman…
Transfers: Open to H1B Transfers Role Overview We are seeking a Mid-Level Technical Business Functional Analyst with strong knowledge of Fund Accounting and experience supporting Client Onboarding within financial servic…
other clear deliverables. Communicate complex business and technical concepts effectively to both technical and non-technical stakeholders... ...on time and to expected quality standards. Mentor and support junior busine…
Job We are looking for a Technical Support Representative. You will be working with our customers from when they sign up for our free trial and as long as they continue to subscribe to our services. You will be deliverin…
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What technical support specialists earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $53k–$69k |
| Mid level | $32–$41 | $66k–$86k |
| Senior | $39–$52 | $82k–$108k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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