Raj Prajee from Synchrony Corp. Our client is looking for Technical Business Analyst . Please find the Job description below and if... ...Develop prototypes, analytical models, and proof of concepts to support business d…
Customer Support · New York, NY
Technical Support Specialist jobs in New York, NY
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
1,337
Open roles today
$25–$52/hr
Typical pay range
$76k
Median, full-time
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Open technical support specialist roles
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expertise in HR integrations and hands-on Workday Studio development. The candidate will independently design, troubleshoot, and support Workday integrations using EIB, Core Connectors, and Studio. Key Responsibilities:…
Role: Technical Analyst |SAP BDC(Business Data Cloud) Data Integration & Transformation Location Dallas TX (need only Local resources). Hybrid Role Summary We are seeking a Technical Analyst to support data integration i…
$155k - $215k
the future of our communities. This is a Technical Business Analyst position at the Vice... ...operates within Agile delivery teams and supports enterprise GRC platforms, data flows,... ...centralized body of testing wit…
$93.8k - $125k
role, you'll apply your expertise in data analysis, process optimization, and project management to deliver impactful results that support our mission of enabling customers to make the world healthier, cleaner, and safer…
$70 - $80 per hour
80/hr This position will be - 100% on-site. The Senior Technical Business Analyst Legacy Modernization will serve as the single... ...and database objects as needed to confirm system behavior and support requirement vali…
seeking a Business Systems Analyst for a contract engagement supporting core platform upgrades and internal reporting tools. This role... ...development teams Facilitate meetings between business units and technical team…
$87.69k - $131.54k
members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fo…
$21.92 - $32.89 per hour
What To Expect Tesla Wall Connector Specialists are the voice of our Diagnostics team on... ...intervention. Additionally, the Tesla Powerwall Support Specialists educate customers and... ...Minimum of 60 days handling c…
budget and cost tracking inquiries for key projects of assigned perimeter Take part in transversal projects and ad hoc requests that support GBTO strategic objectives Profile required Must Have: ~3 to 5 years of experien…
$75k - $85k
Role Overview Stoney Clover Lane is seeking an IT Analyst to support and optimize NetSuite and related business systems across the... ...working in a fast-paced environment while managing both technical and operational p…
monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders,... ...business demands ABOUT YOU: ~1-2+ years of experience in a technical support rol…
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What technical support specialists earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $53k–$69k |
| Mid level | $32–$41 | $66k–$86k |
| Senior | $39–$52 | $82k–$108k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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