SugarShot . We're an open rebellion against the IT grain. We do Technology. Differently.... ...with practice areas in Cybersecurity, IT Support and Professional Services. We are growing... ...Job Overview As a Level 2 Su…
Engineering & IT · New York, NY
IT Support Specialist jobs in New York, NY
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
180
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$25–$60/hr
Typical pay range
$86k
Median, full-time
10
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01
Open it support specialist roles
12 shown of 180 · sorted by freshness
$89k - $113k
Americas Technology | Infrastructure Technology | Associate, IT Governance Specialist | New York About ING : In the Americas, ING’s... ...encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the k…
$75k - $85k
IT Revit Specialist Our client is a leading mid-sized architectural firm located in NYC with offices around the Tri-state and Florida... ...IT Department is currently seeking a detail-oriented Revit Support Professional…
retail programs of requirements • Develop test-fits, schematic design planning, program analysis & basic code analysis • Prepare and support design scope and budget documentation related to retail fixtures, millwork and…
$45 - $55 per hour
Summary:The Desktop Packaging Engineer is responsible for building, testing, and deploying Windows and macOS application packages to support enterprise software delivery and time-sensitive vulnerability remediation, incl…
$115k - $213k
DATAThe Palo Alto Networks Sales and Solution Specialist is a dedicated, customer-facing, quota-... ..., proposal, negotiation and closure. Support strategic RFP/RFI responses, client presentations... ...clients.Experien…
skilled and hands-on Senior Network Engineer to join our Enterprise Network Services team. This role is responsible for deploying and supporting critical network infrastructure across both internal enterprise environment…
$115k - $213k
DATAAs a Senior Networking Technology Sales Specialist at NTT DATA, you will use your expertise... ...knowledge of networking technology will support the closure of sales. You'll address any... ...services environment.Ad…
Administrator is responsible for providing administration, operational support, monitoring, security management, and environment management for... .... The administrator will work closely with development and IT operatio…
$77 per hour
Job Title: Technology Specialist - IT Service, Support and Operations | Reactive Programming | NodeJS Work Location: Richardson, TX 75082 Vendor Rate: $77/hr Contract duration: 6months Target Start Date: 04 Sep 2026 Job…
Position Summary The Level I Tech/ IT Asset Management Specialist is responsible for overseeing equipment inventory, asset tracking, device lifecycle management, and technical support activities. This role ensures the ac…
$25 - $35 per hour
this role, based in NYC, you will provide day-to-day technical support to employees across our corporate and retail environments, ensuring... ..., support onboarding and offboarding tech logistics, oversee IT inventory,…
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What it support specialists earn in New York
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$35 | $53k–$73k |
| Mid level | $35–$48 | $73k–$99k |
| Senior | $46–$60 | $95k–$125k |
Adjusted for the New York market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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