ensuring data integrity. Collaborating with network engineers to ensure smooth operation of the organization's IT infrastructure. Providing technical support and guidance to users. Documenting system configurations and c…
Engineering & IT · Baltimore, MD
IT Support Specialist jobs in Baltimore, MD
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
47
Open roles today
$20–$48/hr
Typical pay range
$68k
Median, full-time
6
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open it support specialist roles
12 shown of 47 · sorted by freshness
Solaris helpful, but not needed. Must have BA or BS in a related IT concentration or other concentration minimum If former... ...shell, Perl, Python, Java Experience with Ansible, especially supporting build and patch au…
Systems Administrators and will contribute to ClearOne Advantage's Endpoint setup, user access provisioning, business application support, and Helpdesk Tickets. If you are looking to work in a team environment, a place w…
Agency: Social Security AdministrationDepartment: Other Agencies and Independent OrganizationsSub agency: Chief Information Officer (CIO)Salary: Starting at $121,785 Per year (GS 13)Dates: Open 09/28/2026 to 10/02/2026Sc…
Job-ID28869565Reference26-20025Summarized Purpose: • Provide on-site technical support to participants during scheduled visits • Assist participants with porting their mobile phones to the required platform • Configure a…
$30.53 - $53.44 per hour
JOB SUMMARY: The Sr. Systems Administrator supports and maintains enterprise Linux/UNIX systems across on-premises and Microsoft Azure environments, with a strong focus on RHEL and Ubuntu. This role is responsible for sy…
$180k - $205k
Red Arch Solutions is seeking a Senior Systems Administrator to support a software development / engineering project looking to productize their system. Qualifications: Contractor will be supporting an IC wide mission en…
IT Support Specialist Help Keep zTrip Connected and Running Efficiently WHC Worldwide, operating as zTrip, is the largest taxi transportation provider in the United States, serving 39 markets across the country. Through…
$79.6k - $176.3k
seeking a Windows Administrator to design, maintain, secure, and support mission critical Windows Server environments and the web... ...broaden your horizons. Come join our team—one of the largest IT and business consult…
sharpen your skills on live engagements, and grow in an environment that takes quality seriously. Work Location This position supports a program based in the Woodlawn, MD area. Candidates located outside a 50-mile radius…
Netzer Metalworks is currently hiring an Estimating & Sales Support Specialist . Medical, Dental, and Vision Benefits, 401k, Paid Holidays. Climate controlled facility. The Estimating & Sales Support Specialist is respon…
$87k - $140k
office also supplies wellness programs, support groups, and workshops. You can learn about... ...Job Summary: An Information Technology Specialist provides technical support to customers... ...involve leading and trainin…
02
What it support specialists earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$28 | $42k–$58k |
| Mid level | $28–$38 | $58k–$79k |
| Senior | $37–$48 | $76k–$100k |
Adjusted for the Baltimore market from national ranges.
03
What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
05
Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
03
Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
04
CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
05
Mention the environment scale (number of users or sites supported) to give your experience context.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
Ten quiet minutes a day
Applying for it support specialist jobs in Baltimore?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.