equivalent 0-1 years of related experience. Reliable transportation. An Android smart phone to receive work orders on and access support documentation. Have basic tools: Tools are not supplied. #1 and #2 flathead and phi…
Engineering & IT · Baltimore, MD
IT Support Specialist jobs in Baltimore, MD
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
64
Open roles today
$20–$48/hr
Typical pay range
$68k
Median, full-time
2
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01
Open it support specialist roles
12 shown of 64 · sorted by freshness
$3,000 per month
Cyber Policy and Strategy Planner Knowledge Manager Program Support Specialist Systems Engineer Technical Writer The anticipated... ...Development and Campaign, Assessments, Information Technology ( IT) / Communications,…
$18.26 - $31.97 per hour
Lower Level Baltimore, MD 21209 General Position Summary: The IT Specialist reports to a Manager in the IT Department and will participate in basic development, implementation, maintenance, , support and documentation of…
$79.6k - $176.3k
AI Software Development and Technology Support Specialist Position Description CGI Federal is seeking a highly qualified IT professional to support its enterprise AI initiatives. This role ensures successful deployment,…
$79.6k - $176.3k
CGI Federal is seeking a Senior Red Hat Linux Administrator to support the Social Security Administration's Division of Internet/Intranet... ...broaden your horizons. Come join our team—one of the largest IT and business…
Solaris helpful, but not needed. Must have BA or BS in a related IT concentration or other concentration minimum If former... ...shell, Perl, Python, Java Experience with Ansible, especially supporting build and patch au…
security, maintenance, and continuous improvement of Bithgroup’s IT environment, including Microsoft 365, Azure, cloud, and on-... ...business systems, while ensuring availability, performance, and supportability across…
$50 per hour
HIOS, MQI, Eligibility and Enrollment, RxDC, EDE, and other applications. Ensures the operation can process 150,000+ annual tickets, support 8 a.m.–8 p.m. Monday through Friday operations, provide coverage for designated…
$150k - $160k
developers and dev ops team members to provide system administration support. Apply patches and upgrades. Troubleshoot server issues.... ...Lentech, Inc. Lentech, Inc., provides technology-enabled IT Solutions and Missio…
$80k - $85k
provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated... ...skills ~ Ability to keep up with and adapt to the fast-paced IT world ~ Ability…
$87k - $140k
office also supplies wellness programs, support groups, and workshops. You can learn about... ...Job Summary: An Information Technology Specialist provides technical support to customers... ...involve leading and trainin…
committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients…
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What it support specialists earn in Baltimore
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$28 | $42k–$58k |
| Mid level | $28–$38 | $58k–$79k |
| Senior | $37–$48 | $76k–$100k |
Adjusted for the Baltimore market from national ranges.
03
What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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